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    Arrow pointing down issue

    Scheduled Pinned Locked Moved Suunto 9
    7 Posts 6 Posters 4.4k Views
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    • Y Offline
      YoniAz
      last edited by

      Hi all,
      I received as a gift a Suunto 9 Baro from an official reseller 2 weeks ago, all working well so far the watch is amazing. Last morning I did the update like recommended by the App. The same day 5 hours later my watch froze with this arrow and dots. I tried and followed every single steps and tips from Suunto app and website. Nothing is helping.
      I contacted customer support, no answers. Nothing.
      Does anyone experienced the same issue when all resets haven’t been successful?
      The person who offered me the watch made a real sacrifice money wise to get me that watch and now it really sucks to see it not working properly !

      Dimitrios KanellopoulosD EfejotaE 2 Replies Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @YoniAz
        last edited by

        @yoniaz hold the upper button to reboot the device. Hope this helps.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
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        zadowZ 1 Reply Last reply Reply Quote 0
        • EfejotaE Offline
          Efejota Bronze Member @YoniAz
          last edited by

          @yoniaz I had that problem once with my S9B and was solved with a reboot, as @Dimitrios-Kanellopoulos suggests. Good luck!

          Y 1 Reply Last reply Reply Quote 0
          • Y Offline
            YoniAz @Efejota
            last edited by

            @efejota said in Arrow pointing down issue:

            @yoniaz I had that problem once with my S9B and was solved with a reboot, as @Dimitrios-Kanellopoulos suggests. Good luck!

            Hi and thank you both for your replies
            I did try the soft and factory reset. None of them worked.

            1 Reply Last reply Reply Quote 0
            • zadowZ Offline
              zadow @Dimitrios Kanellopoulos
              last edited by zadow

              @dimitrios-kanellopoulos happened the very same to me this morning. Well, this is the first time I see this issue. After full discharge, I put it on charger and watch booted into this arrow screen. The soft reset procedure helped and watch recovered. However, I am afraid that such issue could occurs again. Therefore I sent logs to Suunto right after the issue. Not sure, if it makes any sense, but just for the case…Ref number is: 659216955100. Maybe it will helps also other users If not and investigating of the log makes no sense, then just forget it, please.
              Thanks and have a nice weekend all!

              Suunto S9 Baro Titanium, Ironman l.e.
              Suunto Smart Sensor
              Wahoo Tickr FIT
              Hammerhead Karoo 2

              Swim Ride Run Rest Repeat

              N isaziI 2 Replies Last reply Reply Quote 1
              • N Offline
                nseslija Bronze Member @zadow
                last edited by nseslija

                @zadow The same thing happened to me after full discharge, maybe the watch don’t like full discharge…

                Ambit 2S
                Ambit 3 Peak
                Suunto 9 baro
                Suunto Vertical Ti Solar

                1 Reply Last reply Reply Quote 0
                • isaziI Online
                  isazi Moderator @zadow
                  last edited by

                  @zadow send me a message with watch, firmware version, and description of the issue, and I will fill in a bug with Suunto.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 0
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