Problems with the android app

[Kristoffer Rehnstedt]

So i have problems with the android app.
My watch connected to the wear os app and I get all notifications.
But the Suunto app for android, I have re installed the app then conncet the watch. It works fine for One hour it to but the it says “not connected” trying to connect.
Unless a “forget the watch” it Will not connect.

Amy suggestions?

[isazi]

@kristoffer-rehnstedt check the permissions, and also battery optimizations.

[Kristoffer Rehnstedt]

@isazi thanks.
I have tried that.
No luck…
It just started One Day and before that everything worked great.

[isazi]

@kristoffer-rehnstedt something changed around that date? Some system or app update?

You could also try to uninstall and reinstall the app.

[johnsmith34]

@Kristoffer-Rehnstedt said in Problems with the android app:

So i have problems with the android app.
My watch connected to the wear os app and I get all notifications.
But the Suunto app for android, I have re installed the app then conncet the watch. It works fine for One hour it to but the it says “not connected” trying to connect.
Unless a “forget the watch” it Will not connect.

Amy suggestions?

Here are some suggestions for troubleshooting the Suunto app not connecting to your watch on Android:

• Make sure that both your watch and phone have Bluetooth turned on and are within range of each other.

• Restart your watch and phone.

• Unpair your watch from your phone and then pair it again.

• Check for updates to the Suunto app and your watch’s firmware.

• Try connecting your watch to the Suunto app on another phone.

• Try connecting your watch to the Suunto app using a different Wi-Fi network.

• Clear the cache and data for the Suunto app.