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    troubles with time to charge

    Scheduled Pinned Locked Moved Suunto 7
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    • Theresia WetzelT Offline
      Theresia Wetzel
      last edited by Theresia Wetzel

      Maybe someone can help me, it takes 7-8 hours to charge fully (from 8% to 100%) being plugged in with an adapter and only around 60 minutes charging it with the Laptop. The manual says it should make no difference but 60 minutes and 7-8 hours is a huge difference. Is ist normal or not? What can I do?

      isaziI Jamie BGJ 2 Replies Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @Theresia Wetzel
        last edited by

        @theresia-wetzel sounds silly, but did you try a different charger?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        Theresia WetzelT 1 Reply Last reply Reply Quote 0
        • Theresia WetzelT Offline
          Theresia Wetzel @isazi
          last edited by

          @isazi I tried many different chargers and even a different/new cable nothing works faster than 7-8 hours of charging

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @Theresia Wetzel
            last edited by

            @theresia-wetzel mine charges in less than an hour with any of my phone chargers.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            Theresia WetzelT 1 Reply Last reply Reply Quote 0
            • Theresia WetzelT Offline
              Theresia Wetzel @isazi
              last edited by

              @isazi that’s what I thought. I costumer support told me that I need to send it in, which I already did two times but they said nothing can be found and it works fine. But I have the same problem still… Any ideas what I can do?

              pavel.samokhaP 1 Reply Last reply Reply Quote 0
              • pavel.samokhaP Offline
                pavel.samokha @Theresia Wetzel
                last edited by

                @theresia-wetzel may be cable issue? Have you tried to clean contacts?

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                Theresia WetzelT 1 Reply Last reply Reply Quote 0
                • Theresia WetzelT Offline
                  Theresia Wetzel @pavel.samokha
                  last edited by

                  @pavel-samokha That’s the first thing I tried. Didn’t help 😞 The interesting thing is, that I have no issues charging it via Laptop. That makes it so wired and hard to understand the problem.

                  Mff73M pavel.samokhaP 2 Replies Last reply Reply Quote 0
                  • Mff73M Offline
                    Mff73 @Theresia Wetzel
                    last edited by

                    @theresia-wetzel
                    i have no S7, but couldn’t there be any wear OS setting that could prevent the watch to charge at “full” speed if … (but strange that it is the wall charger that fails, but who knows).

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    Theresia WetzelT 1 Reply Last reply Reply Quote 0
                    • pavel.samokhaP Offline
                      pavel.samokha @Theresia Wetzel
                      last edited by

                      @theresia-wetzel have you sent in to support both watch and cable?

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      Theresia WetzelT 1 Reply Last reply Reply Quote 0
                      • pavel.samokhaP Offline
                        pavel.samokha
                        last edited by

                        and also have you tried to reset the watch?

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 0
                        • Theresia WetzelT Offline
                          Theresia Wetzel @pavel.samokha
                          last edited by

                          @pavel-samokha yes and yes. Nothing could be found but nothing has changed either. Still the same problem.

                          pavel.samokhaP 1 Reply Last reply Reply Quote 0
                          • pavel.samokhaP Offline
                            pavel.samokha @Theresia Wetzel
                            last edited by

                            @theresia-wetzel yep, weird case.
                            Have no idea other then find someone with S7 in you vicinity and check with his cable/S7 or return S7.

                            Opinions expressed are solely my own and do not express the views or opinions of my employer

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                            • Theresia WetzelT Offline
                              Theresia Wetzel @Mff73
                              last edited by

                              @mff73 I don’t know. I couldn’t find anything.

                              1 Reply Last reply Reply Quote 0
                              • P Offline
                                PiotrN
                                last edited by

                                Have you used a charger without fast charging - only 5V?

                                Theresia WetzelT 1 Reply Last reply Reply Quote 0
                                • Theresia WetzelT Offline
                                  Theresia Wetzel @PiotrN
                                  last edited by

                                  @piotrn Yes, tried this too. No difference. 😞

                                  1 Reply Last reply Reply Quote 0
                                  • Jamie BGJ Offline
                                    Jamie BG Bronze Member @Theresia Wetzel
                                    last edited by

                                    @theresia-wetzel
                                    There is obviously no issue with your cable, and or your watch as performs fine with laptop, thus must be related to:
                                    Wall socket.
                                    USB charger plug (I use an old mobile one, that is basically the same power as a USD port in a laptop, and have no issues - mine fully charges in under 90mins). I do not have it in a faster charge plug unit.
                                    Would suggest changing both to see if that can’t help.

                                    Theresia WetzelT 1 Reply Last reply Reply Quote 0
                                    • Theresia WetzelT Offline
                                      Theresia Wetzel @Jamie BG
                                      last edited by

                                      @jamie-bg I would be glad if it would be this easy. Already tried different wall sockets, even in different apartments and houses. No difference.
                                      I tried 5 different charger USB plug ins, even bought two new ones with 5V and 2 with 0,5A (like the suunto support told me to try) and still no difference. And my two different power bank won’t work at all. I really don’t know what to do and I’m starting to think I’m crazy. I love this watch, it works perfect for me but it makes me insane that I only able to charge it via laptop 😞

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