troubles with time to charge

Theresia Wetzel

@pavel-samokha That’s the first thing I tried. Didn’t help The interesting thing is, that I have no issues charging it via Laptop. That makes it so wired and hard to understand the problem.

Mff73

@theresia-wetzel
i have no S7, but couldn’t there be any wear OS setting that could prevent the watch to charge at “full” speed if … (but strange that it is the wall charger that fails, but who knows).

pavel.samokha

@theresia-wetzel have you sent in to support both watch and cable?

pavel.samokha

and also have you tried to reset the watch?

Theresia Wetzel

@pavel-samokha yes and yes. Nothing could be found but nothing has changed either. Still the same problem.

pavel.samokha

@theresia-wetzel yep, weird case.
Have no idea other then find someone with S7 in you vicinity and check with his cable/S7 or return S7.

Theresia Wetzel

@mff73 I don’t know. I couldn’t find anything.

PiotrN

Have you used a charger without fast charging - only 5V?

Theresia Wetzel

@piotrn Yes, tried this too. No difference.

Jamie BG

@theresia-wetzel
There is obviously no issue with your cable, and or your watch as performs fine with laptop, thus must be related to:
Wall socket.
USB charger plug (I use an old mobile one, that is basically the same power as a USD port in a laptop, and have no issues - mine fully charges in under 90mins). I do not have it in a faster charge plug unit.
Would suggest changing both to see if that can’t help.

Theresia Wetzel

@jamie-bg I would be glad if it would be this easy. Already tried different wall sockets, even in different apartments and houses. No difference.
I tried 5 different charger USB plug ins, even bought two new ones with 5V and 2 with 0,5A (like the suunto support told me to try) and still no difference. And my two different power bank won’t work at all. I really don’t know what to do and I’m starting to think I’m crazy. I love this watch, it works perfect for me but it makes me insane that I only able to charge it via laptop