Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Touch screen issue

    Scheduled Pinned Locked Moved Suunto 9
    9 Posts 6 Posters 1.0k Views 6 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R Offline
      Rokic3
      last edited by

      Hi guys,
      I recently bought a new Suunto 9 baro. Before I owned a S Galaxy watch and I didn’t want to have a smart watch anymore but rather a proper sportwatch. So here it is… Suunto 9 baro.
      I looked at many reviews and every watch looks like worked flawlessly. But not mine (at least so I think). First touch or swipe works OK, next not anymore.
      For example: swipe up–> Exercise–> swipe up–> nothing happens–>swipe up—> nothing happens–> swipe up–> enters Exercise… why!!!
      I tried to moisten my fingers… no difference, tried to use pencil for touch screens… even worst.
      Soft reset --> didn’t change much
      Hard reset --> nothing changed (OK, at least now VO2 max is shown).

      Software: 2.12.18
      Hardware: 3835C5
      Touch: C1.10.3

      Any idea?

      Thanks for help

      BrunoHB surfboomerangS Oriol FrigolaO 3 Replies Last reply Reply Quote 1
      • BrunoHB Offline
        BrunoH Gold Members @Rokic3
        last edited by

        @rokic3 I agree, the touch response is not very sensitive compared to modern smartphones or smartwatches. That’s why I navigate with the buttons. But there’s one feature that needs touch: changing the displayed information, for instance altitude, battery level etc in a watch face. I find it so frustrating having to tap the screen like a maniac before I get what I want. I guess there is no sensitivity adjustment… But I’d say there’s plenty of good stuff in my S9B, so I can overlook this shortcoming.

        Compasses: M-311, A-10, SK-7
        Diving: Finnlight Navy 90, Vyper
        Sports: Metron, S7, S9B and Vertical

        1 Reply Last reply Reply Quote 1
        • surfboomerangS Offline
          surfboomerang @Rokic3
          last edited by surfboomerang

          @rokic3 the S9 doesn’t have the most responsive touchscreen, but it shouldn’t be as bad as you describe. Do you use an extra screen or foil on top of the touchscreen? Also make sure there are no other conductive fluids or fabrics touching the screen.

          Last option would be to contact Suunto support.

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          1 Reply Last reply Reply Quote 3
          • R Offline
            Rokic3
            last edited by Rokic3

            Thank you for both answers. I decided to return the watch. Here we have a law that we can return everything bought from internet in 14 days without any explanations why returning.
            I really love this watch and will try to get another one. But not without first testing it.

            Here is a link how my screen works: https://drive.google.com/file/d/1KUREBni0lrTHNtarMPNNWCvxmZfbpviy/view?usp=drivesdk

            surfboomerangS 1 Reply Last reply Reply Quote 2
            • surfboomerangS Offline
              surfboomerang @Rokic3
              last edited by

              @rokic3 Clear video!
              Looks like a defect. That is not how my S9 behaves.

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              1 Reply Last reply Reply Quote 2
              • N Offline
                Nyrup
                last edited by

                That’s not how mine reacts either.

                Suunto 9 Baro Titanium
                Suunto Ambit3 Peak Nepal

                1 Reply Last reply Reply Quote 1
                • R Offline
                  Rokic3
                  last edited by

                  I owe you an answer how it went. I’ve been to a shop where I bought this watch and showed it to seller. He tried soft reset, hard reset and nothing changed. He was surprised as he also previously owned a S9 and no defects. He offered me a refund or new watch. As S9 wasn’t on stock and I needed a watch for this weekend I took the Polar Grit X.
                  After half a day of usage I can say:

                  • it better fits my arm, as it is smaller. oooh and it’s light. I almost forget I have it on my arm.
                  • better screen, and it works 😀
                  • more complicated that Suunto. S9 was really intuitive. Love the S9 simplicity.
                  • some say Suunto App is horrible, but I like it. Polar Flow is for my opinion clunky. Maybe I just need to get used to it. Will see.
                  • Polar stock was 40m off in elevation (WTF). I really loved the Suunto function for GPS auto adjustment. Polar also recommend to always do manual adjustment/correction. Hmmm, so I have to have a phone with me or be at sea level. Don’t like that.
                  • Will try to do the same paths to see the differences.
                  • battery… don’t know yet. But after half a day looks promising on Grit X (full GPS and HRM on).

                  Will see how Polar will work in the next days. But if Suunto will make some smaller watches with S9 functionalities, I’m sure I’ll be back in this group.

                  Thanks again for the support

                  Matjaz CvetkoM 1 Reply Last reply Reply Quote 6
                  • Matjaz CvetkoM Offline
                    Matjaz Cvetko @Rokic3
                    last edited by

                    @rokic3 S9B it is and will be, simply No.1 for the next years… to the next generation of watch.
                    Even if the app is not the best and will be, I hope. Proof is this forum, as it solves lot of problems and give a lot of solution.

                    A3P
                    S9B

                    1 Reply Last reply Reply Quote 1
                    • Oriol FrigolaO Offline
                      Oriol Frigola @Rokic3
                      last edited by

                      @Rokic3 I just came here to say that I had the same issue as you and didn’t find much information on the internet. The touchscreen generally works but from time to time it gets stuck or captures the wrong input… I do not know if this is the normal behavior because it is the first one I have but I consider it unacceptable. I will try to change it for a new one of the same model and see if it was just my watch.

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post

                      Suunto Terms | Privacy Policy