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    Suunto 7 - Impossible to add a Google account with Wear OS

    Scheduled Pinned Locked Moved Suunto 7
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    • ? Offline
      A Former User
      last edited by

      I have the same problem. I changed my phone and reset Suunto 7 to factory settings and now it refuses to sign in to Google. Only the white page is displayed

      1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator
        last edited by

        Another user said he/she had issues with this white page, and solved by temporarily ndisabling two factor auth.

        Watch: Suunto Vertical 2 Titanium Black

        Blog: isazi's home

        1 Reply Last reply Reply Quote 1
        • isaziI Offline
          isazi Moderator
          last edited by

          https://forum.suunto.com/topic/5781/suunto-7-not-updating-it-s-new-and-came-with-210-001-a2/

          Watch: Suunto Vertical 2 Titanium Black

          Blog: isazi's home

          1 Reply Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Disable 2 factor authentication -> add the account and enable it again.

            Google issue.

            Community Manager / Admin @Suunto
            Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

            D 1 Reply Last reply Reply Quote 2
            • D Offline
              david.fittizio @Dimitrios Kanellopoulos
              last edited by

              @dimitrios-kanellopoulos Not working for me, 2FA was already disabled when I tried. I have also disabled the autentication ‘Use your phone to sign in’.

              No ideas how to proceed

              pilleusP 1 Reply Last reply Reply Quote 0
              • pilleusP Offline
                pilleus @david.fittizio
                last edited by

                @david-fittizio

                In the past there were some problems with accounts using ...@gmail.com …

                Try to change it to ...@googlemail.com … you can do it in your Google account.

                May be this will help?

                https://www.instagram.com/moves.are.life/
                Suunto Vertical Black Lime
                Suunto 9 Peak Pro Black
                Suunto Spartan Ultra Stealth Titanium

                D 1 Reply Last reply Reply Quote 0
                • D Offline
                  david.fittizio @pilleus
                  last edited by

                  @pilleus Not sure it’s still possible to change.
                  I’ve searched my account setting and couldn’t find anything.

                  Jamie BGJ 1 Reply Last reply Reply Quote 0
                  • Jamie BGJ Offline
                    Jamie BG Bronze Member @david.fittizio
                    last edited by

                    @david-fittizio when entering your account on the watch don’t use gmail, use googlemail.

                    D 1 Reply Last reply Reply Quote 0
                    • D Offline
                      david.fittizio @Jamie BG
                      last edited by

                      @jamie-bg Can’t do it…when I enter the address the phone shows the error “account already existing”.

                      UPGRADE: I got to add my account using my girlfriend’s iPhone…funny google works better with competitors then itself!
                      By the way, the difference i noticed is that during the configuration wizard, with iPhone there is the step when the watch is connected to the WiFi… maybe that’s the deal!

                      1 Reply Last reply Reply Quote 0
                      • olymayO Offline
                        olymay Gold Members
                        last edited by

                        This does seem to be an anomaly and not the norm.

                        I have set up my watch with four different Android phones, each time I add two Google accounts (my personal one and my photography one) and both have 2FA.

                        Never had an issue.

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        D 1 Reply Last reply Reply Quote 0
                        • D Offline
                          david.fittizio @olymay
                          last edited by

                          Agree!
                          That seems odd to me too…as soon as I have time, I’ll format my phone and try again.
                          Let you know.

                          1 Reply Last reply Reply Quote 0

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