MC to SA transfert missing 1 year
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Hi Guys,
I bought a new suunto watch and decided at the same time to move from movescount to suunto app. But it seems that after the transfert completed (-> email received), all my moves from Jan 2020 are missing !
I’ve sync my old watch logbook to SA, but only recover the past few month …
Is there a way to force sync MC->SA again ?Thanks
Y. -
@guiyom
did you try clearing cache and data in SA? -
@TELE-HO
Thanks for the tips but does not works
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@guiyom
to clarify: you’ve bought a new Suunto and switched to SA. Before you started the MC-SA sync you did a sync of your old watch to SA? The old watch might have something like 30 activities stored in the logbook… and you are missing jan 2020 onwards or backwards?Edit: check what’s listed in sportstracker, too
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Do you still have your activities on MC ?
Did you update the old watch firmware on the last month or very recently ?
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@TELE-HO
Until last week, I was using Suunto Ambit watch with MC
I’ve bought a Spartan laste week, so decided to use SA
Transfert MC->SA done => 1 year missing from Jan 2020 to dec 2020
Then sync my old watch log to SA => so recover last activities@sartoric
yes still on MC
No update old watch recently -
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@TELE-HO
Yes I’ve install suuntolink to update my spartan firmware -
@guiyom
what about sportstracker, any data there? -
@TELE-HO
missing too on sports-tracker -
@guiyom
no more ideas from my side other than give it a little time and if the missing activities do not appear within 48h, get mr. @Dimitrios-Kanellopoulos involved
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@TELE-HO
Ok, Thanks for you’r help
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@guiyom contact support via Suunto App, they’ll help you
