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    MC to SA transfert missing 1 year

    Scheduled Pinned Locked Moved Digital service transition
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    • freeheelerF Offline
      freeheeler @guiyom
      last edited by freeheeler

      @guiyom
      to clarify: you’ve bought a new Suunto and switched to SA. Before you started the MC-SA sync you did a sync of your old watch to SA? The old watch might have something like 30 activities stored in the logbook… and you are missing jan 2020 onwards or backwards?

      Edit: check what’s listed in sportstracker, too

      living sideways

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      • sartoricS Offline
        sartoric Moderator
        last edited by sartoric

        Do you still have your activities on MC ?

        Did you update the old watch firmware on the last month or very recently ?

        SVTS - 2.50.28
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 16 - One UI 8.0
        Suunto App Android 6.10.7 beta
        Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

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        • G Offline
          guiyom
          last edited by guiyom

          @TELE-HO
          Until last week, I was using Suunto Ambit watch with MC
          I’ve bought a Spartan laste week, so decided to use SA
          Transfert MC->SA done => 1 year missing from Jan 2020 to dec 2020
          Then sync my old watch log to SA => so recover last activities

          @sartoric
          yes still on MC
          No update old watch recently

          freeheelerF 1 Reply Last reply Reply Quote 0
          • freeheelerF Offline
            freeheeler @guiyom
            last edited by freeheeler

            @guiyom
            did you upgrade to suuntolink on your laptop? (not sure if we’ve been forced to upgrad anyway)

            I think nothing is lost if you still have your data in MC, good point from @sartoric

            living sideways

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            • G Offline
              guiyom
              last edited by

              @TELE-HO
              Yes I’ve install suuntolink to update my spartan firmware

              freeheelerF 1 Reply Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @guiyom
                last edited by

                @guiyom
                what about sportstracker, any data there?

                living sideways

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                • G Offline
                  guiyom
                  last edited by

                  @TELE-HO
                  missing too on sports-tracker

                  freeheelerF 1 Reply Last reply Reply Quote 0
                  • freeheelerF Offline
                    freeheeler @guiyom
                    last edited by freeheeler

                    @guiyom
                    no more ideas from my side other than give it a little time and if the missing activities do not appear within 48h, get mr. @Dimitrios-Kanellopoulos involved ✊

                    living sideways

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                    • G Offline
                      guiyom
                      last edited by

                      @TELE-HO
                      Ok, Thanks for you’r help 😉

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                      • pavel.samokhaP Offline
                        pavel.samokha @guiyom
                        last edited by

                        @guiyom contact support via Suunto App, they’ll help you

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

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