S9B upgrade / factory reset problem (v2.10.26)

azorg

Hello friends!

I am trying upgrade software on Suunto 9 baro v2.10.26 to last version (v2.12.30).
Watch freeze on upgrade screen (second dot flashing).

I tried to factory reset but have the same problem on update process.

I use last official suuntolink v3.1.4.
Suntolink v2.8.5 (tested too) is too old and don’t work correctly.
I test some windows machines.

Is any idea?

I want to try factory reset and upgrade step by step using old version SuuntoLink
I am looking for old version Suuntolink_installer.exe (v3.1.3, v3.0.2, v2.28.1, …) but can’t find in WWW.

azorg

Some screenshots of Suunto Link

surfboomerang

Did you reset the watch as asked by Suunto Link?
I had this issue long ago. Turned out to be a faulty cable.

azorg

@surfboomerang
Yes. Overload “v2.10.26 -> v2.10.26” and factory reset - success.
But upgrade watch form v2.10.26 to v2.12.30 fail

sartoric

Did you try to contact support?

azorg

@sartoric not yet…

sartoric

@azorg
I would

Birgit Weiss

I have the same problem and I don`t know what to do.

I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

sartoric

Search for manual firmware upgrade

azorg

@sartoric Hmm…
My search fail.
What software I must use?
Suunto Link or another?

isazi

@azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

@isazi said in S9B upgrade / factory reset problem (v2.10.26):

@azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

This post only has firmware link for spartan, not s9b.
I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

isazi

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

@isazi said in S9B upgrade / factory reset problem (v2.10.26):

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

azorg

@André-Faria Thank you! But manual firmware freeze too

surfboomerang

@azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS

azorg

@surfboomerang I don’t see any windows warnings…

Mff73

@azorg
eventually try with the “shipping mode”, instructions here :
https://forum.suunto.com/post/46365

azorg

@Mff73 I tested this method too. No result.
I can only reset my watch with rewrite 2.10.26.
2.11.38 and 2.12.30 freeze on upgrade…