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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • sartoricS Offline
      sartoric Moderator @azorg
      last edited by

      @azorg
      I would

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

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      • Birgit WeissB Offline
        Birgit Weiss
        last edited by

        I have the same problem and I don`t know what to do.

        ? 1 Reply Last reply Reply Quote 1
        • ? Offline
          A Former User @Birgit Weiss
          last edited by

          I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

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          • sartoricS Offline
            sartoric Moderator
            last edited by

            Search for manual firmware upgrade

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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            • A Offline
              azorg @sartoric
              last edited by

              @sartoric Hmm…
              My search fail.
              What software I must use?
              Suunto Link or another?

              isaziI 1 Reply Last reply Reply Quote 0
              • isaziI Offline
                isazi Moderator @azorg
                last edited by

                @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                ? 1 Reply Last reply Reply Quote 1
                • ? Offline
                  A Former User @isazi
                  last edited by

                  @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                  @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                  This post only has firmware link for spartan, not s9b.
                  I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

                  isaziI 1 Reply Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator @Guest
                    last edited by

                    @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

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                    • ? Offline
                      A Former User @isazi
                      last edited by

                      @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                      @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                      Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

                      A 1 Reply Last reply Reply Quote 2
                      • A Offline
                        azorg @Guest
                        last edited by

                        @André-Faria Thank you! But manual firmware freeze too 😞

                        surfboomerangS 1 Reply Last reply Reply Quote 0
                        • surfboomerangS Offline
                          surfboomerang @azorg
                          last edited by

                          @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                          Suunto Vertical Titanium Solar
                          OnePlus Nord 4

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                          • A Offline
                            azorg @surfboomerang
                            last edited by

                            @surfboomerang I don’t see any windows warnings…

                            Mff73M 1 Reply Last reply Reply Quote 0
                            • Mff73M Offline
                              Mff73 @azorg
                              last edited by

                              @azorg
                              eventually try with the “shipping mode”, instructions here :
                              https://forum.suunto.com/post/46365

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

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                              • A Offline
                                azorg @Mff73
                                last edited by

                                @Mff73 I tested this method too. No result.
                                I can only reset my watch with rewrite 2.10.26.
                                2.11.38 and 2.12.30 freeze on upgrade…

                                Mff73M 1 Reply Last reply Reply Quote 0
                                • Mff73M Offline
                                  Mff73 @azorg
                                  last edited by

                                  @azorg
                                  Eventually downgrade to less than 2.10, and reupgrade.
                                  Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

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                                  • sartoricS Offline
                                    sartoric Moderator
                                    last edited by

                                    And don’t forget “ask support” solution 😉

                                    SVTS - 2.40.38
                                    SSSWHR BARO Amber - 2.8.32
                                    Samsung A5 2016 - Android 7.0
                                    Samsung A33 2022 - Android 14 - One UI 6.1
                                    Suunto App Android 5.2.5 beta
                                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                    • A Offline
                                      azorg @Mff73
                                      last edited by

                                      @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

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                                      • surfboomerangS Offline
                                        surfboomerang
                                        last edited by surfboomerang

                                        version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                        Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                        Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                        Suunto Vertical Titanium Solar
                                        OnePlus Nord 4

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                                        • A Offline
                                          azorg
                                          last edited by

                                          Manual update to 2.10.26 (drop file to gear) crash too.
                                          Only reset+flash 2.10.26 works…

                                          surfboomerangS 1 Reply Last reply Reply Quote 0
                                          • surfboomerangS Offline
                                            surfboomerang @azorg
                                            last edited by

                                            @azorg Any errors in the Suuntolink log files?

                                            Suunto Vertical Titanium Solar
                                            OnePlus Nord 4

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