S9B upgrade / factory reset problem (v2.10.26)

surfboomerang

Did you reset the watch as asked by Suunto Link?
I had this issue long ago. Turned out to be a faulty cable.

azorg

@surfboomerang
Yes. Overload “v2.10.26 -> v2.10.26” and factory reset - success.
But upgrade watch form v2.10.26 to v2.12.30 fail

sartoric

Did you try to contact support?

azorg

@sartoric not yet…

sartoric

@azorg
I would

Birgit Weiss

I have the same problem and I don`t know what to do.

I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

sartoric

Search for manual firmware upgrade

azorg

@sartoric Hmm…
My search fail.
What software I must use?
Suunto Link or another?

isazi

@azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

This post only has firmware link for spartan, not s9b.
I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

isazi

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

azorg

@André-Faria Thank you! But manual firmware freeze too

surfboomerang

@azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS

azorg

@surfboomerang I don’t see any windows warnings…

Mff73

@azorg
eventually try with the “shipping mode”, instructions here :
https://forum.suunto.com/post/46365

azorg

@Mff73 I tested this method too. No result.
I can only reset my watch with rewrite 2.10.26.
2.11.38 and 2.12.30 freeze on upgrade…

Mff73

@azorg
Eventually downgrade to less than 2.10, and reupgrade.
Are you sure you have proper FW file for your watch model (just to be sure )?

sartoric

And don’t forget “ask support” solution