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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • A Offline
      azorg
      last edited by

      Some screenshots of Suunto Link
      suunto-9-errors.jpeg

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      • surfboomerangS Offline
        surfboomerang
        last edited by

        Did you reset the watch as asked by Suunto Link?
        I had this issue long ago. Turned out to be a faulty cable.

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          azorg @surfboomerang
          last edited by

          @surfboomerang
          Yes. Overload “v2.10.26 -> v2.10.26” and factory reset - success.
          But upgrade watch form v2.10.26 to v2.12.30 fail 😞

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          • sartoricS Offline
            sartoric Moderator
            last edited by

            Did you try to contact support?

            SVTS - 2.50.28
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 16 - One UI 8.0
            Suunto App Android 6.11.8 beta
            Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

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            • A Offline
              azorg @sartoric
              last edited by

              @sartoric not yet…

              sartoricS 1 Reply Last reply Reply Quote 0
              • sartoricS Offline
                sartoric Moderator @azorg
                last edited by

                @azorg
                I would

                SVTS - 2.50.28
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 16 - One UI 8.0
                Suunto App Android 6.11.8 beta
                Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

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                • Birgit WeissB Offline
                  Birgit Weiss
                  last edited by

                  I have the same problem and I don`t know what to do.

                  ? 1 Reply Last reply Reply Quote 1
                  • ? Offline
                    A Former User @Birgit Weiss
                    last edited by

                    I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

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                    • sartoricS Offline
                      sartoric Moderator
                      last edited by

                      Search for manual firmware upgrade

                      SVTS - 2.50.28
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 16 - One UI 8.0
                      Suunto App Android 6.11.8 beta
                      Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

                      A 1 Reply Last reply Reply Quote 0
                      • A Offline
                        azorg @sartoric
                        last edited by

                        @sartoric Hmm…
                        My search fail.
                        What software I must use?
                        Suunto Link or another?

                        isaziI 1 Reply Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @azorg
                          last edited by

                          @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                          Watch: Suunto Vertical 2 Titanium Black

                          Blog: isazi's home

                          ? 1 Reply Last reply Reply Quote 1
                          • ? Offline
                            A Former User @isazi
                            last edited by

                            @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                            @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                            This post only has firmware link for spartan, not s9b.
                            I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

                            isaziI 1 Reply Last reply Reply Quote 0
                            • isaziI Offline
                              isazi Moderator @Guest
                              last edited by

                              @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                              Watch: Suunto Vertical 2 Titanium Black

                              Blog: isazi's home

                              ? 1 Reply Last reply Reply Quote 1
                              • ? Offline
                                A Former User @isazi
                                last edited by

                                @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                                @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                                Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

                                A 1 Reply Last reply Reply Quote 2
                                • A Offline
                                  azorg @Guest
                                  last edited by

                                  @André-Faria Thank you! But manual firmware freeze too 😞

                                  surfboomerangS 1 Reply Last reply Reply Quote 0
                                  • surfboomerangS Offline
                                    surfboomerang @azorg
                                    last edited by

                                    @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

                                    A 1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      azorg @surfboomerang
                                      last edited by

                                      @surfboomerang I don’t see any windows warnings…

                                      Mff73M 1 Reply Last reply Reply Quote 0
                                      • Mff73M Offline
                                        Mff73 @azorg
                                        last edited by

                                        @azorg
                                        eventually try with the “shipping mode”, instructions here :
                                        https://forum.suunto.com/post/46365

                                        SSU (retired), SV1, SV2
                                        Wife : S9PP
                                        SA: Always the latest beta :)
                                        Android + Galaxy S205G

                                        A 1 Reply Last reply Reply Quote 1
                                        • A Offline
                                          azorg @Mff73
                                          last edited by

                                          @Mff73 I tested this method too. No result.
                                          I can only reset my watch with rewrite 2.10.26.
                                          2.11.38 and 2.12.30 freeze on upgrade…

                                          Mff73M 1 Reply Last reply Reply Quote 0
                                          • Mff73M Offline
                                            Mff73 @azorg
                                            last edited by

                                            @azorg
                                            Eventually downgrade to less than 2.10, and reupgrade.
                                            Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                                            SSU (retired), SV1, SV2
                                            Wife : S9PP
                                            SA: Always the latest beta :)
                                            Android + Galaxy S205G

                                            A 1 Reply Last reply Reply Quote 0

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