S9B upgrade / factory reset problem (v2.10.26)

azorg

Some screenshots of Suunto Link

surfboomerang

Did you reset the watch as asked by Suunto Link?
I had this issue long ago. Turned out to be a faulty cable.

azorg

@surfboomerang
Yes. Overload “v2.10.26 -> v2.10.26” and factory reset - success.
But upgrade watch form v2.10.26 to v2.12.30 fail

sartoric

Did you try to contact support?

azorg

@sartoric not yet…

sartoric

@azorg
I would

Birgit Weiss

I have the same problem and I don`t know what to do.

I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

sartoric

Search for manual firmware upgrade

azorg

@sartoric Hmm…
My search fail.
What software I must use?
Suunto Link or another?

isazi

@azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

This post only has firmware link for spartan, not s9b.
I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

isazi

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

azorg

@André-Faria Thank you! But manual firmware freeze too

surfboomerang

@azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS

azorg

@surfboomerang I don’t see any windows warnings…

Mff73

@azorg
eventually try with the “shipping mode”, instructions here :
https://forum.suunto.com/post/46365

azorg

@Mff73 I tested this method too. No result.
I can only reset my watch with rewrite 2.10.26.
2.11.38 and 2.12.30 freeze on upgrade…

Mff73

@azorg
Eventually downgrade to less than 2.10, and reupgrade.
Are you sure you have proper FW file for your watch model (just to be sure )?