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    New moves are invisible in Movescount

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    • Z Offline
      zalex
      last edited by

      Hello
      I use Movescount with Ambit 3 Peak and recently noticed that can’t see new moves. It seems it uploaded ok (via moveslink or suuntolink) but are invisible in web. Is it possible to fix this issue?
      And the second question. My FirstBeat Athlete can’t access MovesCount now. Is Its support dropped?

      sartoricS ? ? 3 Replies Last reply Reply Quote 0
      • zvonejanZ Offline
        zvonejan Bronze Member
        last edited by

        Do you use SA app also?

        1 Reply Last reply Reply Quote 0
        • Z Offline
          zalex
          last edited by

          @zvonejan said in New moves are invisible in Movescount:

          Do you use SA app also?
          No.

          1 Reply Last reply Reply Quote 0
          • sartoricS Offline
            sartoric Moderator @zalex
            last edited by sartoric

            @zalex said in New moves are invisible in Movescount:

            (via moveslink or suuntolink)

            Well… are you using Moveslink OR Suuntolink ?
            It’s not the same

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            • ? Offline
              A Former User @zalex
              last edited by

              @zalex said in New moves are invisible in Movescount:

              Hello
              I use Movescount with Ambit 3 Peak and recently noticed that can’t see new moves. It seems it uploaded ok (via moveslink or suuntolink) but are invisible in web. Is it possible to fix this issue?
              And the second question. My FirstBeat Athlete can’t access MovesCount now. Is Its support dropped?

              if you use suuntolink, as far as I am aware the activities go to SA, not movescount.
              Only moveslink.

              1 Reply Last reply Reply Quote 2
              • ? Offline
                A Former User @zalex
                last edited by

                @zalex Your options to sync activities are:

                • MovesLink2: to sync to Movescount.
                • SuuntoLink: to sync to Suunto app.

                Movescount and Suunto app are different platforms, they don’t share common data.

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                • Z Offline
                  zalex @sartoric
                  last edited by

                  @sartoric I’ve tryed both, independantly. The result was the same.

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                  • sartoricS Offline
                    sartoric Moderator
                    last edited by sartoric

                    well … have you ever used SA ? Just to check if activities are there
                    maybe those activities are already marked as sent (by Suuntolink) and sync won’t happen again

                    Im just guessing as I don’t have an A3 to check it

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                    • Z Offline
                      zalex
                      last edited by

                      I’ve never installed Suunto App. It is a program for mobile devices, isn’t it? I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web. MovesLink does the same. SuuntoLink and MovesLink installed on one PC, but run independently.

                      Mff73M EfejotaE 2 Replies Last reply Reply Quote 0
                      • Mff73M Offline
                        Mff73 @zalex
                        last edited by

                        @zalex
                        Is it you ?
                        https://www.sports-tracker.com/view_profile/zalex

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                        • Z Offline
                          zalex @Mff73
                          last edited by

                          @Mff73
                          No. http://www.movescount.com/moves/move355616374 , should be public.

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                          • EfejotaE Offline
                            Efejota Bronze Member @zalex
                            last edited by Efejota

                            @zalex said in New moves are invisible in Movescount:

                            I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web.

                            If that is the process, those “moves” were synced to Suunto App and flagged as synced, if I am not mistaken. Consequently, they will never appear in Movescount, even if you sync the watch again using Moveslink. For them to be there must be firstly synced using Movescount Mobile App or Moveslink2. Or so I guess, at least

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                            • Z Offline
                              zalex @Efejota
                              last edited by

                              @Efejota
                              Thanks for the hint! You are probably right. Just now I’ve recorded a small movement (HR test), uninstalled SuuntoLink, synchronized the watches by MovesLink 2 and see this record in the Movecount web. Good news! Hope for a long life for Movecount )

                              === The issue is closed ===

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                              • M Offline
                                margusl
                                last edited by

                                If you still want those few missing activities to reach Moveacount, you could use SALogbook to check and clear sync flags.
                                https://forum.suunto.com/post/57116

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