So, what are you going to do after Movescount closes?
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I switched to Suunto originally because I liked Movescount so much. I couldn’t stand Suunto App so discontinuing of Movescount was a factor into my decision to move to another brand. And several Suunto owners that I talked to are going to do the same.
I can’t quite pinpoint what makes SuuntoApp so annoying to me - that probably requires a separate post on its own - but I can’t stand it.
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@sky-runner I, too, based my decision to buy a Spartan on the ability to use Movescount. Literally two months later, Suunto announced their plans to scrap the platform.
I’m still not happy with that and I’m still not impressed with the way the company is treating its oldest, and by extension, most loyal users who own Ambit devices, so that 30% discount for a new Suunto watch cuts no ice with me whatsoever. A few weeks ago I bought a Coros Vertix and so far I couldn’t be happier with it. Can’t see myself returning to Suunto in the foreseeable future.
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@RiphRaph More or less the same here. To me that platform was very important and discovering that key features were going away really disgusted me. I changed watch last Christmas but I still keep my SSWHRBaro (my 7 year old son has been using it lately).
To me the 30% discount is disrespectful given that you can most times find Suunto watches cheaper elsewhere, it cannot be used for Christmas and I see it as an implicit admission of guilt towards older watch models, some owned by long time Suunto advocates. But that’s my personal view and others may not share it.
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@jsuarez said in So, what are you going to do after Movescount closes?:
it cannot be used for Christmas
Are you sure? Is this a geographical thing? Suunto (UK) “VALID PERIOD” = “Oct 1, 2020 to March 31, 2021 … except for period from Nov 20 to Dec 1, 2020”. That’s, what, three weeks online shopping in December 'til Xmas?
It is absolutely an hilariously obvious demonstration of insincerity to suspend the “loyalty offer” at all. How many ~51% discounted units did they actually expect to sell to offer-claimers, and at what actual loss, during those 11 days? The value of “loyalty” and “appreciation” (or your postulated “guilt”) can probably be calculated against that estimate.
However, and it’s hard to give Suunto credit for doing this deliberately given the order in which announcements were made, the in-guarantee Sp/A/T crowd will now not actually be screwed until the new year. Which, given the recent removal of MC references from spec sheets, probably means fewer Sp/A/T-owners as the earlier purchasers roll out of Suunto obligation.
So there’s that. Happy Holidays from Suunto Claus?
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We have decided, in order to ensure the best possible consumer experience for all our community, that we will postpone the planned changes to Movescount App, SuuntoLink, and Moveslink2 until 2021.
Wow! What a news! They are listing only the syncing possibilities (apps). Maybe the MC web service will stay for longer too?
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Regarding my contact to Suunto both by email and facebook regarding ambit 3 dropping futures (before movescount continuity till 2021) here was the response:
Dear André Faria,thank you for reaching out.
Digital services do evolve, by their very nature. It’s not really a matter of business, it’s a matter of being able to ensure that we stay up to date with the changes and trends of the digital world, and work to offer an overall better experience to the whole of our community and the majority of our users, in the present and in the future.
The features Suunto app has now and will have in the future are based on user feedback from the majority of our users.
We worked to make sure that, even with the inevitable changes that evolving digital demands require to our services, customers with Ambit, Ambit2 and Ambit3 watches could continue to use their trusted devices. We also know, though, that many people want to follow the developments of digital services and technology, and might be interested in upgrading to a newer device: for them, and in additions to our efforts enabling the use of older models, we have created the loyalty offer.
As for the issue with ascent and descent on Movescount is not due to any change on our part - Mapbox (the map provider) changed their API for access to data, and this broke the altitude element (actually, to be thorough, the change broke the entire map integration. To recover it, a quick fix was found that allowed us to connect to Mapbox to draw routes but damaged the altitude element). Considering that the web service - as a device manager for Ambit, Ambit2, Ambit3 and Traverse - is here to stay, our team is currently trying to find out what the best solution for this is. It’s taking longer than we would like and hoped to deliver.
Let’s hope for solutions to come. Although there are no dates at least there is a will and openness.
Hopping for the best and meanwhile using movescount. -
So, it sure would be nice if this also means they are going to fix the bugs that exists w/ MC. The biggest I can think of being that the altitude profile (mentioned by @André-Faria above) on a route is gone. I’m debating switching back until the S9 gets POI mgmt from the SA app, then maybe moving to that platform. But in the meantime, leaving MC up and running is a step in the right ‘short term’ direction, if they will fix it.
I don’t really use or care about recorded activities, but that’s also going to be a big issue for people that DO care and use recorded activities and they already switched to SA and migrated their data. Obviously, the bulk of gps watch users want that recorded data. So in that vain, if you switch back, wonder if Suunto is planning to allow another data migration for anyone who went to SA and then switches back to MC now for the next year (or so).
So many balls in the air w/ them, it’s getting hard to keep up and know which direction to go.
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@pavel-samokha 5 years? OK. I bought mine 1 year ago.
Not change a single function? Suunto has eliminated, not changed web based interface.
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@André-Faria Hello, it’s a good thing that you also raised this point and had a reply with technical details.
I did the same more than 6 month ago and only had the typical answer “we take into account your request” with no further explanation… I also had no information by when this issue will be fixed.So this was 6 month ago and nothing changed, maybe I’m too pessimistic but I think that they will never fix it. By the way, I’m working with IT developpers, and changing webservices is not a heavy task at all, it’s just a matter of around 5 days of work.
So almost 1 year that the function is broken and Suunto support did not find 5 days for fixing it, I let you take your conclusions.
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@leohendrix said in So, what are you going to do after Movescount closes?:
@André-Faria Hello, it’s a good thing that you also raised this point and had a reply with technical details.
I did the same more than 6 month ago and only had the typical answer “we take into account your request” with no further explanation… I also had no information by when this issue will be fixed.So this was 6 month ago and nothing changed, maybe I’m too pessimistic but I think that they will never fix it. By the way, I’m working with IT developpers, and changing webservices is not a heavy task at all, it’s just a matter of around 5 days of work.
So almost 1 year that the function is broken and Suunto support did not find 5 days for fixing it, I let you take your conclusions.
I first sent e-mail, no answer , then contacted via Facebook chat, only couple days later I got answer via Facebook and email.
Things can be tough when you are developing a product .
Honestly I think Suunto based their decisions on answers from surveys and their data of usage, but unfortunately not everytime that is the reflect of reality .
Just a pure guess that this 30% offer is also a way to gather data how satisfied the users are with the brand and the futures available TODAY (I won’t believe someone will fork 300-400eur for a watch that doesn’t do what they want ) and in the meantime decide what to do with movescount and features for old watches and also new watches.
But that is only a guess.
I made up my mind, until movescount truly closes and it is clearly defined what features are available (and how!) and which features are taken I won’t buy anything.
Right now I am a bit confident that Suunto will do something. But if they don’t and they don’t provide the features I want in my watch (even if I use
Them once a year ) ok, I need to switch brand.
Till then I prefer to give my feedback , because it is brand that I like. -
@André-Faria said in So, what are you going to do after Movescount closes?:
Right now I am a bit confident that Suunto will do something. But if they don’t and they don’t provide the features I want in my watch (even if I use
Them once a year ) ok, I need to switch brand.It’s so tiring to wait for Suunto to make up their mind about keeping their products fully functional. I think customers should not worry about their watches future. Why announcing the announcements? It’s highly irresponsible from a company to do this to their customers. This kind of experience has put some other things to the top of the list of criteria for my next sport watch. I will take into account past record of supporting their hardware. Suunto is pretty much at the bottom of the list in this regard now for me.
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@Prenj said in So, what are you going to do after Movescount closes?:
@André-Faria said in So, what are you going to do after Movescount closes?:
Right now I am a bit confident that Suunto will do something. But if they don’t and they don’t provide the features I want in my watch (even if I use
Them once a year ) ok, I need to switch brand.It’s so tiring to wait for Suunto to make up their mind about keeping their products fully functional. I think customers should not worry about their watches future. Why announcing the announcements? It’s highly irresponsible from a company to do this to their customers. This kind of experience has put some other things to the top of the list of criteria for my next sport watch. I will take into account past record of supporting their hardware. Suunto is pretty much at the bottom of the list in this regard now for me.
We, costumers see Suunto as a brand and as a way to provide products to satisfy our needs/demands and make our experience in sport better.
But we can’t forget that as any other company, it is made by people, and people are not perfect, and can view things in a different way than we costumers do.But I agree with you, we shouldn’t worry, and we shouldn’t beg for features, but we as everyone have the choice to sell our current devices and buy from another brand.
On my side I am enjoying being able to plan my moves and implement complex interval trainings in it with garmin. When I bought my suunto ambit 2 I didn’t have this need, today I have, and with the ambit 3 I am also able to fullfil it.
In the future, maybe I won’t be able to do it, and maybe no other suunto will be, so…maybe I will need to switch brand…Or play between using watch and cycling computer…
What I loved when I bought the Ambit 3 is that it could do everything…no constraints.
I think usage of watches may change over the years (some years ago I ran more than cycle, now I cycle more…now I am more into navigation)…so I don’t want to buy a device with compromises (and for me that is the key of sucess of the current fenix line).
But there is market for everything
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In my case, I have kept my A3P but, at the same time I am using a S9B that I bought second hand. I ended up liking the S9B a lot, but the absence of POIs management is very annoying even if, as @André-Faria said, I use it only once a year or two. I know that it will be there if I need it. If A3P would be fully supported by the app with mobile sync as it was in the time of MC, I will keep my A3P and decide in the distant future what watch will replace it. If not, who knows, may be I will end up buying a Fenix 6 Pro.
On hardware support, I am very biased on this point. What they have done with the A3P has no justification.
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@Efejota said in So, what are you going to do after Movescount closes?:
If A3P would be fully supported by the app with mobile sync as it was in the time of MC, I will keep my A3P and decide in the distant future what watch will replace it.
On hardware support, I am very biased on this point. What they have done with the A3P has no justification.
Reverse the quote and you will have an answer to all this:
I will keep my A3P and decide in the distant future what watch will replace it, if A3P would be fully supported by the app with mobile sync as it was in the time of MC
This distant, this…
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@mlakis said in So, what are you going to do after Movescount closes?:
I may be a bit tired. I have read your message several times and do not clearly understand your point
With “distant” I meant that the A3P is such good piece of hardware that I am sure that it would last a lot if Suunto had decided (eventually, decides) to keep its features as they were initially designed and sold, with no unnecessary limitations by way of its deprecation via connection software. That is how I see it.
Of course, Suunto still manufactures impressive watches (S9B is a good example in my opinion). That is why it is not so easy to decide what to do in my case.
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@Efejota I mean that A3P is a great watch and everyone that owns one would replace it in the very distant future (if not when it “dies”), especially people who don’t care about “smart”/“lifestyle” features and want a robust, rigid, reliable utility.
But that “distant future” is not making any good to new sales, so Suunto decided the premature “death” of some of its features by software-degrading it.
And you said it with a so honest way, and that’s the truth for most people who bought and use the A3P.
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From my side, I bought the watch on April 2020 after reading reviews (DCRainmaker’s also). Then found out the whole “Digital Transition” thing here on the forum. Subscribed to seek more info. Moaned about it, I couldn’t decide to keep or to return.
In the end I kept it, because I wanted a watch with all the features A3P has, but hate all the other features that newer “smart” watches include and also their prize, especially if you try to find a watch that has all the features that A3P has.
I would love to be able to load new routes on the watch from the mobile phone, it’s not the easiest thing to scan the maps and decide in advance which routes you will hike/run before you begin your trip. Local’s advice may also recommend trails that are close to your base but on a region that you did not study beforehand.
So I will still be using the watch with any way I can and seek for sales in the distant future.
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@mlakis said in So, what are you going to do after Movescount closes?:
From my side, I bought the watch on April 2020 after reading reviews (DCRainmaker’s also). Then found out the whole “Digital Transition” thing here on the forum. Subscribed to seek more info. Moaned about it, I couldn’t decide to keep or to return.
In the end I kept it, because I wanted a watch with all the features A3P has, but hate all the other features that newer “smart” watches include and also their prize, especially if you try to find a watch that has all the features that A3P has.
I would love to be able to load new routes on the watch from the mobile phone, it’s not the easiest thing to scan the maps and decide in advance which routes you will hike/run before you begin your trip. Local’s advice may also recommend trails that are close to your base but on a region that you did not study beforehand.
So I will still be using the watch with any way I can and seek for sales in the distant future.
As far as I know it was never possible, even with moves count to upload routes from phone to watch.
BUT! It was possible to upload from computer and sync via phone, which, for me is better solution than today.
You are somewhere…you can go to a computer and upload route…but maybe you can’t install moves link/suuntolink and don’t have cable.
Also, if not mistaken it was possible to upload route via phone browser and then sync moves count app.
By the current “digital transition method” it is not possible, settings are only synced via cable.I decided to enjoy my watch with what I have today: moves count app, moveslink2 and Suunto app. The pleasure of living the present.
When suunto decides something, I will see.
It is frustrating? yes? Should we moan about it everyday? No. Should we shut up? No. Contact Suunto directly : support-en@suunto.com
https://www.facebook.com/Suunto/ -
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