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    Suunto 9 - 2.12.30 No HR after PopUP Your battery is LOW 20%

    Scheduled Pinned Locked Moved Suunto 9
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    • grekuG Offline
      greku Bronze Member
      last edited by

      Suunto 9 - 2.12.30 No HR after Info Your battery is LOW 20%

      Hi Guys,
      Does any have something similar issue to me?
      Today I run a warnup and I get a information on watch screen, that my battery is 20% only left. After that I lost my HR data…
      https://quantified-self.io/user/s5lxlNsviodc6xQUBdCv5RLMWlT2/event/7xpAbULM18TSxyvDvRUE9Y3qM7furHsQowpTNo1p91cT
      Next I had a ‘test for 5km’ . I’m possitive I had HR strap info/values + sync GPS, but under the race ,I didn’t have any HR information!!
      https://quantified-self.io/user/s5lxlNsviodc6xQUBdCv5RLMWlT2/event/7xpAbULM18TSxyvDvRUE9y7Wrt7yGS8ALw5tFzqUFSjC
      Next I had cool down run. ,and I also Im sure, that I saw green strap icon, with HR value before I starting it up. and during a run, HR information missing too.
      https://quantified-self.io/user/s5lxlNsviodc6xQUBdCv5RLMWlT2/event/7xpAbULM18TSxyvDvS8TUZ9XRUrjUdou1Ec5reuJ2ZG6

      Now I’m at home and after recharging my watch I have tried to start excercise.
      I can see Strap icon with HR values and GPS sync ,also HR info is after I pressed start button.

      It is first time when I notice that very strange behaviour with HR, and probably its related with ‘low battery’ information.

      Its from my first run: when I get 20% info:

      f8c06d1d-09c7-47dd-9b85-6dc8976f842f-image.png

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      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        Can it be just the strap going coo coo ? Or battery off ? If all tries didn’t have hr , then this is what I suspect. At 20% the endurance mode is triggered if you accept it if course. Endurance mode still uses Bluetooth. At 5% or ultra mode Bluetooth goes off.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

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        • grekuG Offline
          greku Bronze Member
          last edited by

          @Dimitrios-Kanellopoulos my strap was well fitted. I have changed battery 2 weeks ago …so I doubt its battery fault. Also I did not accepted endurance mode
          Also I have this ‘fixed’ gray strap version.
          I will observe it. I got 20% info earlier (before an update) without any issue.

          As I wrote before, the strange thing was that at the begin activity screen they was strap icon with HR values so it was looked that strap is connected and working but HR was not recorded at all.

          Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @greku
            last edited by

            @greku roger that I understand. Keep me posted.

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @greku
              last edited by Dimitrios Kanellopoulos

              @greku case it happens again, sending logs via SL would not hurt asap 🙂 (and copying the log id here)

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

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              • cosme.costaC Offline
                cosme.costa
                last edited by

                On Monday I was running with the battery under 15% without issues (using the Polar OH1). So, I do not think is related to the new firmware.

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