Suunto wear app crashes and watch reboot during run

[Bulkan]

@olymay ok we have to follow up the conversation in one place.

Hiking and running crashes following a route?

I’m starting to think that is a real bug this thing.

[olymay]

@Bulkan Running crashes now every time I use it, whether following a route or not. This has rendered to watch useless for activity tracking.

Yes, this is a real and serious bug.

[pilleus]

@olymay which smartphone do you use?

[olymay]

@pilleus I have a Google Pixel 4XL running Android 11 and all apps fully updated.

[Brad_Olwin]

@olymay This may be a hardware issue, I would contact support as this is not normal.

[pilleus]

@Brad_Olwin I experienced it on two S7 watches and after a factory reset or two and the annoying of the battery optimisation and the autostart of the Suunto app on the phone the problem is solved.

[olymay]

@pilleus On my phone I have the Suunto App exempt from battery optimisation and it has never autostarted (I can’t even see an option to turn that on or off).

[olymay]

I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

Suunto 7 Video

[kripar]

@olymay I had the same happen to me today. Rebooted once, and other times it went to the watch face. Is it still a problem for you?

[olymay]

@kripar It is, but there is a pretty simple workaround. I believe there is a fix for this coming in the next update (which should be soon, fingers crossed!)

1 - go into the watch settings and disable ‘power saver tilt’
2 - immediately restart the watch
3 - check to make sure ‘power saver tilt’ is off
4 - in the WearOS app on your phone, make sure to toggle off both setting under silence phone when wearing watch

there are a few other combinations that apparently work, but this is the option i tried and it has worked for me.