@Twan-Lange said in Suunto support not answering for days and I just have a few questions.:

Just gonna copy paste my message to suunto support, because I’m tired of typing it over and over. I’d appreciate any help regarding these questions and how to more easily get in touch with customer support, since I don’t have multiple hours to spend watching the chat window or waiting for an email from the support team for days…

Dear Suunto Support Team,

I am looking into buying a new sportswatch and I used your comparison site to compare between the 9 peak pro and the Vertical. There seems to be quite a few odd pieces of information.
under “Language” the peak pro lists multiple languages, while the vertical just has a checkmark. Does that mean the same list applies to the vertical? The site also highlights the section, meaning there is a difference between the two models.

Languages are the same (and Chinese is included :))

Declination correction: Is there no declination correction on the vertical? How come? Does the “-” sign mean that it is totally absent or just manual? Also, does the compass still function if i stand still and rotate the watch or does it need 2 points to calculate my direction from that?

Declination can be set manually in 0.5° steps
Compass is just a magnetic compass and shows your direction when standing still.

Activity targets: again, the peak pro lists 2, while the vertical only has a checkmark. Does this mean it has the same targets as the peak pro or are there more? If so, which ones?

There are the same two targets in both watches. One for steps one for calories

Route planning with altitude profile: the Vertical seems to lack this feature, which is surprising considering the model name. Does this mean that there is no screen for navigating using the altitude profile of a predetermined route (like this)? Or does “route planning with altitude profile” describe a different feature?

While I would say that the planning part is a feature of the Suunto App, the altitude profile in the watch showing you where you are altitude wise on a route, is the same.

“Outdoor maps by satellite, terrain and topography in web by Mapbox, Google Maps & Android” feature is not available on the vertical, but I couldn’t find much information about it on the internet. What does it entail? Does it just mean you could download the maps from Mapbox / Google maps? It says “in web”, does that mean they are only available while connected to the internet or only on a PC / phone?

Don’t know what it means in detail, but you get the maps for planning in the Suunto App (different layers (summer, winter, satellite, outdoor, etc), but all based on Mapbox afaik. And then the Vertical has maps on the watch.

“Bearing navigation”: How come it’s not available on the Vertical? Seems like a pretty easy to implement feature, while also being very crucial for navigating. The comparison page lists it as not included, but then again, this other suunto support page lists it as a feature of the Vertical model?

Bearing navigation is available in Vertical

“Setup intervals”: Looks like this is a feature that you can only use “on watch” with the Vertical? This seems impractical. Im guessing you can still make interval training plans using the suunto app?

Yes. There is a simple interval screen on the watch and pre planned trainings plans from the App synced to the watch. Same functionality in both models.

The whole “speed and distance” section (cadence based speed and distance, GPS speed and distance, chrono, foot POD support etc.) This is surely a mistake, There is no way the Vertical model has none of these. Is it all the same as the peak pro?

Yes. All the same.

Recovery time daily view: One has a checkmark, the other has “on watch”. Does this mean the peak pro only has it in the app, and the Vertical has it on the watch as well. Or does the vertical only show it on the watch?

Also the same with both watches. Recovery is shown on the watch and synced to the app.

On this part of your site you list products that are compatible with your partner “Trainingpeaks”, but the 9 peak pro and the vertical are both absent from that list, even though they are both in the suuntoPlus program. Does that mean you can only access parts of the suuntoplus partnerships and if so, is there a list somewhere?

The Suunto+ TrainingPeaks screen is there to be selected from the S+ selection. It works on both watches.

Thanks in advance for the response and best regards,
[name]

Cheers!

Ambit3 family and Suunto app