Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Watch keeps crashing.

    Scheduled Pinned Locked Moved Suunto 9
    6 Posts 4 Posters 273 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J Offline
      JAHANDERSON
      last edited by

      I’ve had my Suunto 9 since May and it’s off to the repair centre for some TLC. It has a habit of crashing and requiring a hard reset via Suunto Link, which wipes all my data causing some frustration. I don’t know if it’s a hardware issue or something to do with the software on the watch - but Suunto have said to send it back to them to look at. Bit worried about how long it’s going to be away for now having seen some of the other threads posted on here. 😢 Anyone else had a similar issue?

      1 Reply Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator
        last edited by sartoric

        If support said to send it, why are you worried ?

        Do you think it’s worse to wait 4/5 days for repairing or to keep using a (probably) defective watch resulting in a bad user experience and data loss ?

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        J 1 Reply Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator
          last edited by

          Definitely looks like weird behavior from your watch. Today my S9 is one year old (🍰 day!) and I’ve never had such issues.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 2
          • J Offline
            JAHANDERSON @sartoric
            last edited by

            @sartoric True - I’ve just read about repairs taking a very long time at the moment so I am worried I may be without the watch for several weeks - I can’t remember how we used to train before GPS watches! 😄

            Does anyone know if I need ot send the power cable as well or just the watch?

            H 1 Reply Last reply Reply Quote 0
            • H Offline
              halajos Bronze Member @JAHANDERSON
              last edited by

              @JAHANDERSON just send the watch

              J 1 Reply Last reply Reply Quote 0
              • J Offline
                JAHANDERSON @halajos
                last edited by

                @halajos thanks.

                1 Reply Last reply Reply Quote 0
                • First post
                  Last post

                Suunto Terms | Privacy Policy