SSWHR Trainer Step counter not working
Since the last software update for my wife’s watch, the step counter isn’t working. Tried a couple of soft reset’s and a factory reset - any thoughts as to what the problem may be?
What do you mean ?
Step count is wrong or it doesn’t count at all ?
If soft reset doesn’t work, and you don’t want to try hard reset, I suggest to contact suunto support
Step count is wrong - seems to be missing a lot of steps.
this is really the first time i read it! Normally the complaint is that the clock overestimates the steps !
Have you done any tests? trying to deceive him, that is, swinging his wrist like in a walk, do you see the steps grow?
@Saketo-Nemo yeah, it’s just unresponsive. Probably time to contact Suunto!
if u had already done an hard reset and problem is still here…yup, it’s time to bring it back to Suunto
@JAHANDERSON Go to Settings - General - Personal and make sure Device position is correct. I believe this influences the step counting algorithm on Spartan Trainer.