Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Watch hanging during update.

    Scheduled Pinned Locked Moved Spartan
    7 Posts 4 Posters 448 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • E Offline
      Evertb
      last edited by

      I’m trying to update my watch to V2.8.32 but it seems to be stuck.
      Suuntolink starts the update, the 2nd dot on the progress meter on the watch blinks and then my computer makes a couple of “device disconnect and reconnect” beeps.
      After that Suuntolink displays an error message that the device needs to be reset, Ik click “OK” and the whole thing starts all over again.
      It’s been at this for half an hour with no improvement.
      I’ve already tried a soft reset to force the update to start from scratch but the watch won’t even do a reset.
      Any help would be appreciated.

      sartoricS cosme.costaC 2 Replies Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @Evertb
        last edited by

        @Evertb
        Which model do you have?
        Maybe it could be worth to contact support directly.

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        1 Reply Last reply Reply Quote 1
        • E Offline
          Evertb
          last edited by

          I have a Spartan Sport

          1 Reply Last reply Reply Quote 0
          • cosme.costaC Offline
            cosme.costa @Evertb
            last edited by

            @Evertb Maybe the cable is faulty.

            E 1 Reply Last reply Reply Quote 0
            • E Offline
              Evertb @cosme.costa
              last edited by

              @cosmecosta The cable is not the issue.
              Note that the watch also won’t do a soft reset when it’s not connected.

              1 Reply Last reply Reply Quote 0
              • E Offline
                Evertb
                last edited by

                Just had a quick call with Suunto support.
                1 minute of troubleshooting:
                Does it hang? Yes
                Have you tried resetting it? Yes
                Did that work? No

                Have to ship it to their repair centre now.
                Fingers crossed.

                1 Reply Last reply Reply Quote 3
                • B Offline
                  Bastian Schroll
                  last edited by Bastian Schroll

                  @Evertb
                  Any news from your Watch?
                  Have the same problem here atm.

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post

                  Suunto Terms | Privacy Policy