SSWHRB crashing immediately after starting a run

[Ze Stuart]

Firmware 1.12.blah

• External sensors: Stryd footpod, HR strap
• Sports mode: custom, based on running with power
• Expected action: start run, run records for the duration, stop run
• Actual action: start run, watch reboots, start run recording again, run records for the duration, stop run
• Observations: it’s happened on the last 2/3 runs, the two that it happened on were ~0600
• Considerations: the watch isn’t a morning person

Is anyone else experiencing this? I have a ticket open with support (01339244) already, I’m going to go back to running with the default run with power mode to see if it improves stability.

[SlaSh]

I’ve had reboot on treadmill twice… just minute from start.

[Dimitrios Kanellopoulos]

Didn’t had that. Perhaps some setting like autodnd?

[Ze Stuart]

@dimitrios-kanellopoulos interesting idea, but there’s a 21 minute gap today between DND turning off and my recording starting.

@slashas when you say ‘had to reboot’ is that because you’ve notice the watch has frozen, and you’re manually restarting it, or do you mean it’s crashing and resetting itself like mine? Mine is probably resetting itself within the first 30s of the run.

[SlaSh]

@ze-stuart it rebooted automatically after I have started treadmill activity and I’ve had to start new one as seems suunto do not support resume, move haven’t gone, but it was 1min long only. I have faced such reboots twice and only on treadmill.

[Ze Stuart]

@slashas have you logged it with support? Are you using either a custom sport mode, or, a Stryd footpod?

[SlaSh]

@ze-stuart basic sport no pods, but I use advanced hr zones for running activities. It happened only twice if it will reappear I will try to turn of advanced hr zones.

[Dimitrios Kanellopoulos]

Definitely press send logs any app Desktop or Mobile that you use.

[Dimitrios Kanellopoulos]

@ze-stuart I might sound like support but perhaps one solution would be to factory rest via forgetting from movescount.

[Ze Stuart]

@dimitrios-kanellopoulos yes, they escalated to T2 to investigate. I’ll update for completeness here when they do.

[Ze Stuart]

Update, for the curious: this has now reached L3 support, and happened part way through a bike ride today (profile: cycling, basic and the only sensor connected was a Wahoo TICKR).

[johan6504]

I had a crash again yesterday, during GPS soaking. This is my 5:th time in a couple of weeks.

[Ze Stuart]

Remind me, is GPS soak after starting, but with the activity paused, or on the screen just before one presses start?

[johan6504]

@ze-stuart said in SSWHRB crashing immediately after starting a run:

Remind me, is GPS soak after starting, but with the activity paused, or on the screen just before one presses start?

What I mean by GPS soak is to perform an stationary GPS activity (approximately 5-10 min) to make sure the watch has best possible GPS reception. I remove this activity before starting again.

[Dimitrios Kanellopoulos]

I also had a crash today but had no phone with me. Hmmmm. I never had a crash since the update

[Ze Stuart]

@dimitrios-kanellopoulos said in SSWHRB crashing immediately after starting a run:

I also had a crash today but had no phone with me. Hmmmm. I never had a crash since the update

Welcome to the club…

[johan6504]

I wonder if these crashes are related to memory leaks accumulating in the watch or if it is it app sync caused?
I will do a complete SW reset of the watch and see what happens…

[johan6504]

Crash number six this morning, this is really becoming a big problem.

[SlaSh]

@johan6504 you are exercising with phone or without? I had crash only without the phone.

[johan6504]

Th crash is directly at start or within 2 min no phone involved.