All data disappeared from the watch
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Just this morning the watch was off, so connected it to charge and then the screen showed a down arrow with some dots. Then connected it to the computer and Suuntolink opened and told me I had to restore the watch, so I did it.
Then everything went to factory settings so I opened the Suunto app in the phone, reconnected the watch through Bluetooth and even though I have the tracks in the phone, the watch after sync is totally empty. No diary entries.
Of course all my POIs are also gone, because as I cited here several times, I had no way of extracting them from the watch… And worstly, it seems that also didn’t got backed up to the phone??? If that’s the case, what a piece of crap.
So my question is: Have I lost the POIs? Can I get the watch to its last state with all the data that was there? Or when it says it is syncing is actually playing solitaire in the background?
Thanks in advance for any reply and sorry my rant but this kind of things is very annoying (the watch was lying safe in a cupboard when this happened), and the POIs story is completely surreal at this point.
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@djibarian sorry but by flashing the firmware (I know it wasn’t your choice, you were forced to do that) everything on the watch was erased.
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Then what’s the point of syncing the watch with the app? I don’t get it
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that arrow?
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@djibarian said in All data disappeared from the watch:
Then what’s the point of syncing the watch with the app? I don’t get it
The point seems pretty clear to me, honestly: that everything is still there in the app, no matter what happens to your watch.
For the POI, well that’s a different issue, and although I don’t use the feature I would, like you, like to see everything (POIs, custom sport modes, your zones, etc.) backed up in the App.
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@zvonejan yep, that one
@isazi It should be a priority to back up all the data to the app (or the cloud). ALL the data. Then, you take your time (a few years in this case) to implement a new functionality and annoy your users.
For me is enough wrong not able to take MY data out of MY watch, in whatever way. No UI? It doesn’t matter, but ANY way of extracting the data.
But even not backing it up is even worse.
There is simply no justification for this situation: we don’t allow you access your data; we don’t back up your data; the watch suddenly had to be reset, without using it; you lose your data.
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@isazi The point is also very clear to me. I was being sarcastic because that’s the way it should work, which obviously isn’t.
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@djibarian
Do you have ever synced your watch with Movescount one day with Suuntolink or MovescountApp ? If yes, some of your POI should have been backed-up there.
If you are a exclusive SuuntoApp user, i am afraid like @isazi said, that you lost them forever.Except if there already exists POI backup right now from watch to SA and to SA cloud, but we just not have yet the UI to manage them, but only Suunto or @Dimitrios-Kanellopoulos could say so.
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yes, do you use movescount android app?
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That’s another tale. I was completely unable to use Movescount. As a new user I was directed straight to the Suunto app. Tried it hard because of the POI stuff, but couldn’t add the watch to Movescount whatsoever. And I’m a developer if you ask me.
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But… apart from the POIs, which is a feature not implemented, wouldn’t be logical to restore the watch and have all the diary entries restored? But there isn’t anything there, so it seems the sync is an unidirectional feature? Shouldn’t be called “download” instead of “sync”?
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@djibarian there is a feature request for that: https://forum.suunto.com/topic/4482/bidirectional-syncs
