Route Syncing Issues (new beta app update)

Jonathan Schwarz

Is anyone else having trouble syncing new routes to their watch since the new app update (beta)?
I have tried syncing with phone, connecting watch to laptop. I tried a soft reset (held top right button for 12sec).
Every time I sync = same 5 routes are on the watch. I tried creating new ones on watch and selecting Add to Watch. I tried removing old routes to see if that would remove them off the watch - no change.
Any tips? or help?

Mff73

@Jonathan-Schwarz
You can’t add a new route to your watch or you can’t remove a route from your watch or both ?

Jonathan Schwarz

@Mff73 Both! The whole thing started because I was trying to add new route to see how the waypoints feature works.

zvonejan

@Jonathan-Schwarz said in Route Syncing Issues (new beta app update):

new app update (beta)?
connecting watch to laptop.
Any tips? or help?

It doesn’t make any sense at all to mix android app/ios app and connecting watch to pc and sync… or I am missing something

Jonathan Schwarz

@zvonejan True… I guess I was thinking with my old Movescount brain. I thought it was worth a shot. But connecting the watch to the computer only transfers watch updates, GPS optimization and charges - is that right?

Mff73

@Jonathan-Schwarz
Once you have used SA to, either customize your sportsmodes, or upload a route, you can’t anymore use MC for anything else than what you say : GPS optimization, charge and updates.

So, to manage route you now need full SA usage.
Are you able to create a new route in SA, and transfer it to your watch then ?

Jonathan Schwarz

@Mff73 Sorry I was saying old Movescount brain cos I used to have an A3 Vertical.

My S9B I have only been using with SA. All routes on there were created and synced via SA.
Everything I’m talking about is through SA - I havent done anything on MC

Mff73

@Jonathan-Schwarz
OK we are now clear (sorry, it early morning here, and coffee does not wake up me yet )
First advice : clear the app cache in android settings (application menu, then find SA, then in storage --> clear cache).
Second advice : uninstall completely the app, you won’t loose any data.
Third advice : later after first 2 (i don’t have one for now )