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    S9 showed wrong time at the morning

    Scheduled Pinned Locked Moved Suunto 9
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    • OktanO Offline
      Oktan
      last edited by

      Hi,
      Yesterday I switched the watch face to the one below (see image), and later, at night, I removed the watch from my hand, put it on the table and went to sleep.
      At the morning, I was very surprise to see that the time on the watch was incorrect and showed 7:25 AM instead on 7:06 AM!
      Only when I activated the BT in my phone, the time synced back to the correct one.
      Any one faced that issue?

      fe25ea7c-80bc-4245-97f7-ba6b445adb1b-image.png

      Suunto 9 Baro Titanium & Ambit 3 Peak

      1 Reply Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator
        last edited by

        I always use that watch face (but not on a S9) and I’ve never faced this issue.
        Maybe it was just a refresh issue ?
        Did you noticed if the watch was just stuck on that time or if it was really 20 min ahead ?

        SVTS - 2.50.28
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 16 - One UI 8.0
        Suunto App Android 6.10.7 beta
        Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

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        • OktanO Offline
          Oktan
          last edited by

          not sure if it was stuck or the second indicator was moving…
          I will try it again today.

          Suunto 9 Baro Titanium & Ambit 3 Peak

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          • OktanO Offline
            Oktan
            last edited by

            Hi,
            I replicated the problem. its even more seriuos than i thought.
            Left it to hibernate and after waking it its 21 minutes further and the date is 22 instead of 27.
            Its not stuck - after waking it, the seconds indicator is moving!

            Is there a link to open a bug ticket?

            159a2de0-85df-4b20-b7d6-defdd9157a2e-image.png

            Suunto 9 Baro Titanium & Ambit 3 Peak

            isaziI sartoricS 2 Replies Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator @Oktan
              last edited by

              @Oktan try support@suunto.com

              Watch: Suunto Vertical 2 Titanium Black

              Blog: isazi's home

              OktanO 1 Reply Last reply Reply Quote 1
              • sartoricS Offline
                sartoric Moderator @Oktan
                last edited by sartoric

                @Oktan
                Did you try a soft reset ?
                Looks like some strange Time zone issue.
                When the watch is showing the wrong time which time zone is it using ?

                SVTS - 2.50.28
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 16 - One UI 8.0
                Suunto App Android 6.10.7 beta
                Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

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                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by

                  I am reporting this internally.

                  Can you reproduce this issue?

                  Community Manager / Admin @Suunto
                  Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more…

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                  • OktanO Offline
                    Oktan @isazi
                    last edited by

                    @isazi
                    I sent them an email.

                    @sartoric
                    I didnt tried soft reset.
                    The time zone is Jerusalem.

                    @Dimitrios-Kanellopoulos
                    Thank you. I succeeded to reproduce only one time. since then its OK.

                    Suunto 9 Baro Titanium & Ambit 3 Peak

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