Ambit 3 Peak uploading routes from website to app to watch

Prenj

Still the same. You cannot add the starting point when creating a route in Movescount. This is probably a bug (at least I hope so). Has this been reported to Suunto @Dimitrios-Kanellopoulos?

sartoric

@Prenj
This is the well known problem of maproute.
It was fixed on SA and probably is going to be fixed on MC (or its successor)

The mapbox is not responding as the old api is no more available
“Failed to load resource: the server responded with a status of 410 (Gone)”

Prenj

@sartoric Thnx for the info. I hope Suunto is aware of this and that they will fix it soon.

margusl

Here’s a fun workaround, one just needs to set a start point though gpx import. Though those who will are probably not too excited to use MC for planning in a first place …

It still gets the same response from mapbox and there’s no elevation, but all the rest seems to work. As MC route import does respect elevation data , it just makes more sense to build the whole thing with some other tool (e.g. plotaroute, as it can export waypoints that will survive MC gpx import).

petmic

It seems the altitude profile and ascent/descent are not calculated when planning new routes in movescount. Import of gpx with altitude shows altitude profile either. I am sure this used to work before.

Is this a known issue now?

isazi

@petmic yes, since a couple weeks.

Brad_Olwin

@petmic I am seeing the same, I believe Suunto knows about this.

petmic

@Brad_Olwin How nice would it be from them should they let us know. I spent an hour trying to import/draw a 50k route with some tricky navigation only to realize the problem seems to be on Suunto side.

freeheeler

@petmic
that’s Suunto, didn’t you know? something to play, a surprise, but unfortunately no chocolate

Brad_Olwin

@petmic said in Ambit 3 Peak uploading routes from website to app to watch:

@Brad_Olwin How nice would it be from them should they let us know. I spent an hour trying to import/draw a 50k route with some tricky navigation only to realize the problem seems to be on Suunto side.

@TELE-HO The problem is apparently with MapBox and not Suunto and Suunto is waiting for Mapbox to correct this. That is all the information that I have.

freeheeler

@Brad_Olwin
I would expect that a small little pop up informs if something is not working as it should… it’s not the users task to dig and figure out the reason for it… I understand dissatisfaction when you unsuccessfully plan a great adventure. It is disappointing when you want to use a service but it’s not working due to a 3rd party service… and this is not the customers problem when the supplier of the supplier has issues.

I really understand that as it took me 5 tries yesterday to get the correct planned route to my watch from SA… 4 times everytime a different prior route… I know this is not the right thread, but just to mention another disappointment that users experience day by day…
I’m not angry… I just don’t understand it…

Brad_Olwin

@TELE-HO Wholeheartedly agree with you on #1. Why so hard to get a route from SA into the watch?

petmic

@Brad_Olwin Yes, I understand your point. However, I bought a product from Suunto that suppose to have altitude data when navigating and suddenly this feature I paid for is not available. As a customer, I really do not care if it is a third party’s fault. I gave my money to Suunto so they should at least let me know there is a problem so I do not waste my time trying to figure out something they already know.

A Suunto’s competitor shows the status of their services so everybody knows if there is something not working.

margusl

@petmic said in Ambit 3 Peak uploading routes from website to app to watch:

bought a product from Suunto that suppose to have altitude data when navigating

If your imported route came from 3rd party or you draw it yourself with some other tool, it likely includes elevation data. Even though Movescount fails to display elevation profile, it shoukd be fine once loaded to your watch. Though I haven’t tested with longer routes that Movescount must simplify to fit into trackpoint limits.

As to who’s to (not) blame here… for those who were interested, retiring of a certain Mapbox API for elevation data was known atleast 2 years in advance. Some decided to act proactively, others had probably more pressing matters to deal with during that time. Or something.

freeheeler

@Brad_Olwin said in Ambit 3 Peak uploading routes from website to app to watch:

Why so hard to get a route from SA into the watch?

that’s this recently discussed cache issue either in the watch or SA, I’m not sure… (sorry for being offtopic here).
I create a comoletely new route, completely new name, toggle add to watch, sync and when I want to use this route it shows me any random earlier created route… did that 4 times, 4 different random earlier routes. The data is always correct, but the route track is wrong… only the 5th attempt finally worked

Georgex

So is there anyway to upload a route to the Ambit 3 now via the new(ish) app or magic?

sartoric

@georgex
You can keep using movescount for that

https://www.suunto.com/en-gb/Support/faq-articles/suunto-app/can-i-sync-routes-or-customize-sport-modes-for-ambit3-traverse-and-traverse-alpha-with-suunto-app/

https://forum.suunto.com/topic/5247/how-to-use-suunto-services-sync-routes-customize-sport-modes-for-ambit-traverse-and-traverse-alpha-with-suunto-app

Georgex

@sartoric Hi your link states

“Currently you cannot synchronize routes or custom sport modes with Suunto app for Ambit3,”

so not much help but thanks for trying.

I can get on to Movescount and update my routes there, but how can I get them to the watch now Moveslink is disabled and the new app doesn’t support this?

I appreciate I might be being really stupid here but the support in this regard is hopeless

Mff73

@georgex said in Ambit 3 Peak uploading routes from website to app to watch:

how can I get them to the watch now Moveslink is disabled and the new app doesn’t support this?

With Suuntolink

Georgex

@mff73 How do I get suuntolink to transfer routes from movescount? Suuntolink just transfers between my watch and the new App when I connect to that, it isnt transferring the routes I updated on the movescount website