Spartan update complains
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@roma12_7 you can do that but the only thing you will do is to damage the company (if that is what you want). Damaging the company wont resolve your issue nor will do good to any resrouces and $$ they can spend to give us SW updates.
Its the most easy thing todo that cannot be the correct one
You can however contact support, write DM and keep asking for it , even here.
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I think the greatest thing that Suunto will be add on Spartan line is the SuuntoPlus (if is hw compatibly) and POI/Waipoints.
Christmas is around the corner. Perhaps Santa will comes from Finland…
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Well, I personally think if there would be anything in the pipeline for Spartan, @Dimitrios-Kanellopoulos would possible know and gave a more or less obvious hint here and there… Or there is nothing to come… Or he knows but has the strict order to keep us in the unknown, before …BOOM…there is the update!
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@Mi_chael said in Spartan update complains:
Polar eco systems is great but Suunto hardware is by far better.
I agree. But your statement reminded me of this…
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@Dimitrios-Kanellopoulos I’m not agree with your point of view. If I write alone a letter, an email to suunto they directly put it in trash cane. While thousand owners of spartans said on instagram or facebook that Suunto abandoned them. I think this is the best way to change suunto’s mind about dropping off its spartan update program.
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I think people should complain about this wherever they can, because it’s simply a joke.
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you guy should make a strike, just like in France !
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I think Suunto knows we are pissed off.
But this is no surprise to Suunto. Suunto knew what was going to happen.
Suunto also knows that this hurts his image.
The question is
What is more expensive? Update Spartan or piss off a few customers?
Are you adequately valuing the advantages and disadvantages of this decision?I don’t feel like making noise on Facebook, but I’ve said it before, I’m not satisfied enough to recommend Suunto.
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I love my SSU and used to recommend Suunto to all my friends, but i’m very disappointed and wll not do it anymore.
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In my opinion, buying a watch in the early stage of soft/development (Suunto Spartan Customer) we make an unsigned agreement with Suunto, that we will be tasting as much we can give suunto time and many for further development. Also as a customer,I’ve been lied in the face. Because that was not what I expect after two years of development, there are still bugs in the software, missing a structured workout, taking from us movescount, zombie notifications (the are from the beginning), partly implemented functionalities (like an Alarm it cams to my mind, or stooper… they are others, battery notifications for heart strap, was it hard to implement at the beginning ?), sleeping monitor has been improved in S line but not in Spartan, ale missing phases of the sleep, probably there are others that also you can find in the forum, how many people need complain about thing that has been promised but suunto forget to deliver it for. @Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company? Asking support is like ‘peas against the wall’ they just don’t know nothing. Which is not fair. Buying a/the Spartan Watch on early-stage at the beginning was kind of promises that we kept but the other side FAIL.
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Also @Dimitrios-Kanellopoulos I know you are right now on the shooting range and probably you have better things to do like https://quantified-self.io with is something that Suunto should release half years ago. And yes, thank you for your patience and listening to all complains. It is not your fault you are somewhere in the middle.
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@Michał-Rudzki said in Spartan update complains:
@Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company?
I have 0 right to tell you what todo. I am not doing that. I am just advising that imo it’s not the best thing todo.
I ll move away my self from this discussion, I had no intention to be misunderstood as of telling you what you have the right todo or no . Sorry
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@Michał-Rudzki the spartan ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmick
Enjoy the the Spartan
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@BKtoo said in Spartan update complains:
n ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmi
but spartan whr and baro line have OHR, so what with those users? I would also like to have phases of sleep.
Suunto should take care on spartan users as they are future buyer of newer watches. If they are not satisfied that is not good. Personally I bought spartan baro two moths ago as I had suunto core and was satisfied with it. I had option to buy garmin or the suunto, so as I had good experience with suunto I didn’t think too much. If I knew it more about spartan line I would probably decided different in favor of garmin , -
@bbx100 I understand you, but I think Suunto is one of the best to fix bug and provide support. Take a look at the Garmin forum and I think you understand me. From the Garmin forum:
-I think Garmin needs to be more open with the bug reports.
Over the years, I have worked with a number of software development products, most notably, the Google Earth Browser plugin GePlugin.
I was around when it was first released and immediately adopted it for myStarTraX app.
As with all new complex products, GePlugin contained many bugs, shortcomings, documentation errors etc that we as developers acknowledged and lived with because the basic product was fantastic and Google kept us well informed of their progress on the fixes.
They kept their developers on side by maintaining an informative interactive reporting web site in which every bug report was reviewed by their development team which updated the bug report with the following details:
date reported
tracking number
short title
comments from the developers and users
status indicating the result of their analysis: Bug Confirmed, Enhancement, Documentation error, Out of scope, etc
priority that they attached to the repair work
As updates were released, the status was updated with a description of the fix.So, you can understand that I, and I’m sure many others of your developer community are underwhelmed by receiving comments from the Garmin team like:
“We have this crash addressed, and the fix will be available in an upcoming mobile SDK release. Thanks!”
“FYI, we’ve corrected this issue in the documentation. Thanks again for the report!”
“I’ve got it reported.”
“I’ve got a ticket created to investigate.”Whilst no developer wants to see the shortcomings of their product splashed around to fuel the opposition and critics, all professional developers are aware that it’s impossible to release a bug-free, perfect product, and they judge a developer by their responsiveness to this inevitability.
Food for thought? -
@bbx100 I understand bug fixing and supporting devices for long, and I hope Suunto will keep supporting the Spartan series also adding what was promised (I heard it was, I wasn’t here before). But I’m not sure about them adding new functionalities (like the recent Firstbeat metrics from the S series), if the series have been superseded by the S. All companies slowly phase out older lines, and Suunto is not different.
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@isazi said in Spartan update complains:
from the S series)
I have no complains on bugs on Spartan as I haven’t found yet (since I’m new user), but I would love that Suunto delivers what was promised (I heard about promises on this forum) and brings Spartan line to level of competitor Fenix 5 watch (e.g it has phases of sleep) or Ambit 3 in some functionalities as I also heard on this forum. I understand that new functionalities are for newer suunto watches, but at the time when I bought Spartan baro (this September) I looked at support and saw that there are regular updates so I bought watch. After one month after I bought watch than I hear that support stopped, I expect that since watch is still sold that there should be still support and some new features which are not premiuim…so that we older users are still satisfied and not neglected…
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@bbx100 I hope suunto read this forum. I think it’s wise to write your remark on Suunto Facebook or Instagram page. It’s the best way to make suunto change the fact they stop update on spartan.
