Spartan update complains
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Well, to me, as a Spartan user who paid my good EUR 500 price, Suunto’s disdain has already been enough.
Suunto is a company that manufactures great hardware (my SSWHRB is no doubt great hardwarewise) but heavily neglects the software side of its products. It has rushed the SuuntoApp platform, thrown an alpha state piece of software to its customers (no wonder why MC was enabled for S9 users…), and while the App is now release quality (thank goodness, after 2 years!) its ecosystem is in shambles. I feel it is a company that does not value its good assets and selling points (MCWeb is a great product). And finally it does not show respect to its customers, as shown by the lack of proper communication that cause confusion and grievance to its customers. Customers are more than plain numbers. So, no, Suunto, running polls every couple of months is not listening to your users nor giving them love and care.
To me the events of the last few weeks/months (no FW updates for Spartans without expressly indicating so, no proper acceptance of the wide request for a web frontend, clear rejection of structured training as reflected by the closure of the corresponding thread in the forum and the statement in the SuuntoPlus poll, completely flawed communications such as the November update, and a myriad of other sins) have been enough to make up my mind and change brand.
Yesterday I received my new Polar Vantage V Titan. While the hardware looks inferior (except that it is sleeker and hence better for professional everyday use) and designwise its screens are not as cute as that of Suunto, so far I am impressed by Polar flow and the possibilities it has for training and activity tracking. This is how an ecosystem should look like: Proper web frontend and powerful app, where in both of them most of the features of the watch can be taken advantage of. I have come to understand one remark posted in a review site in relation to Suunto’s watches: Suunto watches watch you train, they do not train you.
Suunto, please, listen: You would have sold me a S9 baro titanium if things had been done right and you had paid attention to those things your users want.
I hope the outlook for Suunto users improves, specially for my fellow Spartan ‘comrades’. It’s tough paying a good chunk of money and feel left out in the cold with no explanation whatsoever. I will keep the watch around in case an unexpected update comes around (ha ha ha) and plan to keep visiting the forum from time to time to see what’s cooking here.
I would like to give special thanks to @Dimitrios-Kanellopoulos for his patience and care for Suunto’s users.
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@jsuarez enjoy your Polar, my cousin loves it and I will probably be following suit very soon since I’ve had enough of this Suunto soup. Used to be a fanboy and still love the hardware, but as you said, all the other shortcomings outweigh the hardware.
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Polar eco systems is great but Suunto hardware is by far better.
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I think that all spartan owners who are not agree with the fact that suunto stop update on spartan must write there displeasure on suunto Instagram Facebook… I think it’s the best way to explain that suunto mustn’t forget spartan users.
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@roma12_7 you can do that but the only thing you will do is to damage the company (if that is what you want). Damaging the company wont resolve your issue nor will do good to any resrouces and $$ they can spend to give us SW updates.
Its the most easy thing todo that cannot be the correct one
You can however contact support, write DM and keep asking for it , even here.
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I think the greatest thing that Suunto will be add on Spartan line is the SuuntoPlus (if is hw compatibly) and POI/Waipoints.
Christmas is around the corner. Perhaps Santa will comes from Finland…
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Well, I personally think if there would be anything in the pipeline for Spartan, @Dimitrios-Kanellopoulos would possible know and gave a more or less obvious hint here and there… Or there is nothing to come… Or he knows but has the strict order to keep us in the unknown, before …BOOM…there is the update!
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@Mi_chael said in Spartan update complains:
Polar eco systems is great but Suunto hardware is by far better.
I agree. But your statement reminded me of this…
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@Dimitrios-Kanellopoulos I’m not agree with your point of view. If I write alone a letter, an email to suunto they directly put it in trash cane. While thousand owners of spartans said on instagram or facebook that Suunto abandoned them. I think this is the best way to change suunto’s mind about dropping off its spartan update program.
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I think people should complain about this wherever they can, because it’s simply a joke.
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you guy should make a strike, just like in France !
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I think Suunto knows we are pissed off.
But this is no surprise to Suunto. Suunto knew what was going to happen.
Suunto also knows that this hurts his image.
The question is
What is more expensive? Update Spartan or piss off a few customers?
Are you adequately valuing the advantages and disadvantages of this decision?I don’t feel like making noise on Facebook, but I’ve said it before, I’m not satisfied enough to recommend Suunto.
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I love my SSU and used to recommend Suunto to all my friends, but i’m very disappointed and wll not do it anymore.
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In my opinion, buying a watch in the early stage of soft/development (Suunto Spartan Customer) we make an unsigned agreement with Suunto, that we will be tasting as much we can give suunto time and many for further development. Also as a customer,I’ve been lied in the face. Because that was not what I expect after two years of development, there are still bugs in the software, missing a structured workout, taking from us movescount, zombie notifications (the are from the beginning), partly implemented functionalities (like an Alarm it cams to my mind, or stooper… they are others, battery notifications for heart strap, was it hard to implement at the beginning ?), sleeping monitor has been improved in S line but not in Spartan, ale missing phases of the sleep, probably there are others that also you can find in the forum, how many people need complain about thing that has been promised but suunto forget to deliver it for. @Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company? Asking support is like ‘peas against the wall’ they just don’t know nothing. Which is not fair. Buying a/the Spartan Watch on early-stage at the beginning was kind of promises that we kept but the other side FAIL.
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Also @Dimitrios-Kanellopoulos I know you are right now on the shooting range and probably you have better things to do like https://quantified-self.io with is something that Suunto should release half years ago. And yes, thank you for your patience and listening to all complains. It is not your fault you are somewhere in the middle.
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@Michał-Rudzki said in Spartan update complains:
@Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company?
I have 0 right to tell you what todo. I am not doing that. I am just advising that imo it’s not the best thing todo.
I ll move away my self from this discussion, I had no intention to be misunderstood as of telling you what you have the right todo or no . Sorry
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@Michał-Rudzki the spartan ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmick
Enjoy the the Spartan
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@BKtoo said in Spartan update complains:
n ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmi
but spartan whr and baro line have OHR, so what with those users? I would also like to have phases of sleep.
Suunto should take care on spartan users as they are future buyer of newer watches. If they are not satisfied that is not good. Personally I bought spartan baro two moths ago as I had suunto core and was satisfied with it. I had option to buy garmin or the suunto, so as I had good experience with suunto I didn’t think too much. If I knew it more about spartan line I would probably decided different in favor of garmin ,
