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    Sync problem

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • B Offline
      BKtoo Bronze Member
      last edited by

      sync problem today Ambit3 and Suunto app. Several who have problem

      sartoricS 1 Reply Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @BKtoo
        last edited by

        @KnutB
        Some details could be helpful.

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        B 1 Reply Last reply Reply Quote 0
        • B Offline
          BKtoo Bronze Member @sartoric
          last edited by

          @sartoric I have been using the Suunto app for months. But yesterday when I was going to load over a session of 6 hours it didn’t come over. Ambit3 and Suunto app find each other and everything looks OK. But the sync stops when it is almost finished. Have also tried today without success. Has disconnected the clock, re-loaded the Suunto app, but nothing helps

          E 1 Reply Last reply Reply Quote 0
          • E Offline
            estevez Bronze Member @BKtoo
            last edited by

            Well, ambit 3 and Suunto app (I have latest beta ver.) sync i my case VERY slowly, and sometimes I have to close app and try to sync again. Furthermore - both watch and mobile can not “fall” to sleep mode. And very often workout (activity) history has syncing problems. Very frustrating, that after cca 1/2 year these basic functions are not working properly. But I hope these are known bugs, and Suunto is working to fix it…

            B 1 Reply Last reply Reply Quote 1
            • B Offline
              BKtoo Bronze Member @estevez
              last edited by

              @estevez «Fast» is always «king». My 6 hours session is still not sync after two days

              mario_bM 1 Reply Last reply Reply Quote 0
              • mario_bM Offline
                mario_b @BKtoo
                last edited by

                @KnutB somewhere i read that on long activities best practise is to sync them with the cable, because of the low transfer rate of the ambit via bluetooth.

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                • E Offline
                  estevez Bronze Member
                  last edited by

                  @KnutB the truth is, that my one cca 8 hours session had problems with syncing too (it synced after 2-3 days, after I repeated syncing after several hours), but it was cca 3 weeks ago.
                  @mario_b You probably mean Movescount. It is not possible with Suunto app.

                  mario_bM 1 Reply Last reply Reply Quote 0
                  • mario_bM Offline
                    mario_b @estevez
                    last edited by

                    @estevez yes i meant Movescount. 🤦‍♂️Sorry, my fault.

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                    • E Offline
                      estevez Bronze Member
                      last edited by estevez

                      @mario_b With Movescount is everything fine; I have been using Movescount via www, and beta Suunto app via mobile (iOS). More you will get used to Movescount with Ambit3, (probably) more you will be dissapointed with Suunto app… But I am aware it is beta, and there is still cca 1 year left. And as I have written, I believe Suunto works hard to make it better.

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