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    Movescount not tracking progress since week 1 2019?

    Digital service transition
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    • ?
      A Former User @jsuarez last edited by

      @jsuarez same here, last input visible in Personal Bests and Yearly Progress appears to be Jan.1st and then nothing beyond that, this is what they mean in stating “we are winding down”?

      20190121_071152.jpg

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        jsuarez Bronze Member @Guest last edited by

        @Tobias-F
        What a pity!!! I wish those features come to the future (eventual) web interface.

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        • Dimitrios Kanellopoulos
          Dimitrios Kanellopoulos Community Manager last edited by

          this issue is under fix

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            jsuarez Bronze Member last edited by

            Thank goodness. Thanks for the info, @Dimitrios-Kanellopoulos .

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            • ?
              A Former User @Dimitrios Kanellopoulos last edited by

              @Dimitrios-Kanellopoulos your word in gods ear

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              • J
                jsuarez Bronze Member last edited by jsuarez

                The issue seems to be resolved as of today (my run of today shows correctly), but previous moves between early January and today do not show in the graph. A minor annoyance, but very happy to have these features back!!!

                Edit: snapshot
                982BD725-7412-4045-92CE-0509F6CB17BD.jpeg

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                • C
                  Clausam last edited by

                  Is that issue fixed?

                  I’m experiencing same lack of sync of moves to movescount.com. Since 9th Feb no moved from my Spartan are available on movescount.com (web). The moves goes to SA. Even connection via USB to Suuntolink does not make the moves available.

                  I also noticed that Suuntolink does not start a browser session with www.movescount.com which was the case earlier.

                  Do you know any work around?

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                    jsuarez Bronze Member @Clausam last edited by

                    @Clausam For me it’s working. Could it be possible that you are using features of SA that disable syncing with MC (namely routes or sports customisation from SA)? If this is the case and you want to keep tracking progress in MC you will have to reset your watch.

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                      Clausam @jsuarez last edited by

                      @jsuarez As you state, it may the case it is caused by SA because I basically switched to use SA on my phone only (as recommended somewhere). My aim was to use SA on my phone and MC on web (sync via USB and to get more detailed analysis).
                      Do you know if that would be a possible use case here during the transition phase?

                      stromdiddily 1 Reply Last reply Reply Quote 0
                      • stromdiddily
                        stromdiddily @Clausam last edited by

                        @Clausam it’s tricky but doable. Search the forum here and you should find a thread w instructions.

                        Short of it is, if you use sports mode customization through the app you won’t be able to use MC.

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                          Clausam @stromdiddily last edited by

                          @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                          If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                          The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                          J Brad_Olwin 2 Replies Last reply Reply Quote 0
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                            jsuarez Bronze Member @Clausam last edited by

                            @Clausam I don’t use SA’s sport mode customisation nor route editor. That’s why I can sync to MC. I intend to do so until MC is closed or SA gets a web frontend.

                            If that is also valuable to you, search on the forum how to reset the watch and connect again to both MC and SA.

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                            • Brad_Olwin
                              Brad_Olwin Moderator @Clausam last edited by

                              @Clausam said in Movescount not tracking progress since week 1 2019?:

                              @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                              If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                              The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                              They are not the same app, the data will sync to SportsTracker but some data may not be accurate.

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                                Clausam @jsuarez last edited by

                                @jsuarez Thanks for the hint. I found the post with the Parallel use:

                                https://forum.suunto.com/topic/668/parallel-use-with-mc-app/6

                                It looks the new Moves are now synched to MC.
                                However the moves I made during in the period where there was not sync to MC, but only SA, they are not synched to MC.

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                                • J
                                  jsuarez Bronze Member last edited by

                                  Seems like movescount is not tracking progress again… Any known problem, @Dimitrios-Kanellopoulos ?

                                  Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                                  • Dimitrios Kanellopoulos
                                    Dimitrios Kanellopoulos Community Manager @jsuarez last edited by

                                    @jsuarez no known issue…

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                                    • J
                                      jsuarez Bronze Member last edited by

                                      This is what I get today…

                                      6D029FF3-2D48-423E-B379-B862EAB677BF.png

                                      J Saketo Nemo 2 Replies Last reply Reply Quote 0
                                      • J
                                        jsuarez Bronze Member @jsuarez last edited by

                                        @jsuarez
                                        It’s working normally as of today and it even reflects the moves of the last few days.

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                                        • Dimitrios Kanellopoulos
                                          Dimitrios Kanellopoulos Community Manager last edited by

                                          yeah I reported that 😉

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                                          • J
                                            jsuarez Bronze Member @Dimitrios Kanellopoulos last edited by

                                            @Dimitrios-Kanellopoulos cheers for that! 👍

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                                            • D
                                              debdeb last edited by

                                              Again the “trend graphic” no longer shows the progress for 10 days.

                                              Capture.PNG

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                                              • J
                                                jsuarez Bronze Member @debdeb last edited by

                                                @debdeb said in Movescount not tracking progress since week 1 2019?:

                                                Again the “trend graphic” no longer shows the progress for 10 days.

                                                Capture.PNG

                                                Can confirm that. Since 1 November, no results appear on movescount’s yearly progress.

                                                freeheeler 1 Reply Last reply Reply Quote 1
                                                • freeheeler
                                                  freeheeler @jsuarez last edited by

                                                  @jsuarez
                                                  maybe it’s the “benefit” of further developing MC for new user experience… 🤔

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                                                    jsuarez Bronze Member @freeheeler last edited by

                                                    @TELE-HO LOL. They should have the improvements finished by summer 2020, so I will patiently wait until then…

                                                    Irony off, I hope they fix it soon because I have a HM on 24 Nov and would like to have it included in my personal bests and yearly progress.

                                                    freeheeler 1 Reply Last reply Reply Quote 2
                                                    • freeheeler
                                                      freeheeler @jsuarez last edited by

                                                      @jsuarez
                                                      you are very optimistic 😉
                                                      to me summer 2020 from development point of view is like tomorrow…

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