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Movescount not tracking progress since week 1 2019?

Digital service transition
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  • C
    Clausam @jsuarez
    last edited by 23 Feb 2019, 15:27

    @jsuarez As you state, it may the case it is caused by SA because I basically switched to use SA on my phone only (as recommended somewhere). My aim was to use SA on my phone and MC on web (sync via USB and to get more detailed analysis).
    Do you know if that would be a possible use case here during the transition phase?

    S 1 Reply Last reply 23 Feb 2019, 15:31 Reply Quote 0
    • S
      stromdiddily @Clausam
      last edited by 23 Feb 2019, 15:31

      @Clausam it’s tricky but doable. Search the forum here and you should find a thread w instructions.

      Short of it is, if you use sports mode customization through the app you won’t be able to use MC.

      Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

      User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

      C 1 Reply Last reply 23 Feb 2019, 15:48 Reply Quote 0
      • C
        Clausam @stromdiddily
        last edited by 23 Feb 2019, 15:48

        @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

        If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
        The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

        J B 2 Replies Last reply 23 Feb 2019, 17:42 Reply Quote 0
        • J
          jsuarez Bronze Member @Clausam
          last edited by 23 Feb 2019, 17:42

          @Clausam I don’t use SA’s sport mode customisation nor route editor. That’s why I can sync to MC. I intend to do so until MC is closed or SA gets a web frontend.

          If that is also valuable to you, search on the forum how to reset the watch and connect again to both MC and SA.

          C 1 Reply Last reply 23 Feb 2019, 22:16 Reply Quote 0
          • B
            Brad_Olwin Moderator @Clausam
            last edited by 23 Feb 2019, 21:17

            @Clausam said in Movescount not tracking progress since week 1 2019?:

            @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

            If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
            The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

            They are not the same app, the data will sync to SportsTracker but some data may not be accurate.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            1 Reply Last reply Reply Quote 1
            • C
              Clausam @jsuarez
              last edited by 23 Feb 2019, 22:16

              @jsuarez Thanks for the hint. I found the post with the Parallel use:

              https://forum.suunto.com/topic/668/parallel-use-with-mc-app/6

              It looks the new Moves are now synched to MC.
              However the moves I made during in the period where there was not sync to MC, but only SA, they are not synched to MC.

              1 Reply Last reply Reply Quote 0
              • J
                jsuarez Bronze Member
                last edited by 17 Mar 2019, 17:21

                Seems like movescount is not tracking progress again… Any known problem, @Dimitrios-Kanellopoulos ?

                D 1 Reply Last reply 17 Mar 2019, 18:22 Reply Quote 1
                • D
                  Dimitrios Kanellopoulos Community Manager @jsuarez
                  last edited by 17 Mar 2019, 18:22

                  @jsuarez no known issue…

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  1 Reply Last reply Reply Quote 0
                  • J
                    jsuarez Bronze Member
                    last edited by 17 Mar 2019, 20:37

                    This is what I get today…

                    6D029FF3-2D48-423E-B379-B862EAB677BF.png

                    J S 2 Replies Last reply 19 Mar 2019, 16:22 Reply Quote 0
                    • J
                      jsuarez Bronze Member @jsuarez
                      last edited by 19 Mar 2019, 16:22

                      @jsuarez
                      It’s working normally as of today and it even reflects the moves of the last few days.

                      1 Reply Last reply Reply Quote 1
                      • D
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 19 Mar 2019, 16:23

                        yeah I reported that 😉

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        J 1 Reply Last reply 19 Mar 2019, 22:14 Reply Quote 0
                        • J
                          jsuarez Bronze Member @Dimitrios Kanellopoulos
                          last edited by 19 Mar 2019, 22:14

                          @Dimitrios-Kanellopoulos cheers for that! 👍

                          1 Reply Last reply Reply Quote 0
                          • D
                            debdeb
                            last edited by 10 Nov 2019, 16:16

                            Again the “trend graphic” no longer shows the progress for 10 days.

                            Capture.PNG

                            J 1 Reply Last reply 10 Nov 2019, 17:24 Reply Quote 0
                            • J
                              jsuarez Bronze Member @debdeb
                              last edited by 10 Nov 2019, 17:24

                              @debdeb said in Movescount not tracking progress since week 1 2019?:

                              Again the “trend graphic” no longer shows the progress for 10 days.

                              Capture.PNG

                              Can confirm that. Since 1 November, no results appear on movescount’s yearly progress.

                              F 1 Reply Last reply 10 Nov 2019, 17:50 Reply Quote 1
                              • F
                                freeheeler @jsuarez
                                last edited by 10 Nov 2019, 17:50

                                @jsuarez
                                maybe it’s the “benefit” of further developing MC for new user experience… 🤔

                                living sideways

                                J 1 Reply Last reply 10 Nov 2019, 18:51 Reply Quote 0
                                • J
                                  jsuarez Bronze Member @freeheeler
                                  last edited by 10 Nov 2019, 18:51

                                  @TELE-HO LOL. They should have the improvements finished by summer 2020, so I will patiently wait until then…

                                  Irony off, I hope they fix it soon because I have a HM on 24 Nov and would like to have it included in my personal bests and yearly progress.

                                  F 1 Reply Last reply 10 Nov 2019, 18:56 Reply Quote 2
                                  • F
                                    freeheeler @jsuarez
                                    last edited by 10 Nov 2019, 18:56

                                    @jsuarez
                                    you are very optimistic 😉
                                    to me summer 2020 from development point of view is like tomorrow…

                                    living sideways

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Saketo Nemo Moderator @jsuarez
                                      last edited by 11 Nov 2019, 07:57

                                      05d3ce12-f871-4c07-b7c0-62e4ffc4b94c-image.png
                                      @Dimitrios-Kanellopoulos
                                      does we’ll have something like that in suunto app? miss me so much

                                      1 Reply Last reply Reply Quote 4
                                      • Miguel AM
                                        Miguel A
                                        last edited by 15 Nov 2019, 11:09

                                        It seems like it’s more or less working. I made a move yesterday and today I have been able to see it in the personal bests and annual progress pages. However, all the moves made from the 1st of november until yesterday are still disappearead.

                                        1 Reply Last reply Reply Quote 0
                                        • ?
                                          A Former User
                                          last edited by 15 Nov 2019, 12:01

                                          I think Suunto is slowly winding down the service or if that’s not the case then the service is definitely having some issues lately.

                                          1 Reply Last reply Reply Quote 0
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