Is there anyy Official info how to move all data from Movescount to Suunto App?

[Alan Košuta]

Hello all.
I have a problem with tansfering history data from movescount to suunto app. I did everything that the instructions told me. The apps are connected but I cant see the history yet. I also cant see the progress bar of any kind so I dont even know if its working. Im talking about mobile apps.

[karel louda]

@borgelkranz
Answer from Suunto Support.

Thank you for contacting Suunto Customer Support.

Unfortunately, you can’t do a second attempt on importing your old Sports-Tracker account to a new one. We apologize for this inconvenience but we don’t have features to import your old activities on a second attempt in Suunto App.

If you have other concerns, don’t hesitate to contact us.

Sincerely,
Raphael
Suunto Customer Support Team

[borgelkranz]

@karel-louda disappointing

[suzzlo]

@karel-louda no idea if it could work: creating new SA account and linking with MC?

[Mff73]

@suzzlo said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@karel-louda no idea if it could work: creating new SA account and linking with MC?

It won’t work as MC account is then flagged as synced.
It is technically feasible for Suunto to unflag and let a second sync (done for me after some sync test before official release) , but surely they don’t want to do it for everyone request it.

[KarlMyers840]

Threads should stay focused on one topic/problem/bug/suggestion etc.
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[Maciej]

@Dimitrios-Kanellopoulos
I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
Kind regards
Maciej

[Mff73]

@Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Dimitrios-Kanellopoulos
I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
Kind regards
Maciej

Your moves from MC are not lost
Do you receive the mail from Suunto stating that transfer is completed ? If not, it could take still sometime to complete.
But if yes, you have have an issue.

[freeheeler]

@Maciej
you’ve got an ambit and as I remember the full transfer from MC to SA is not open yet for users with older watches.
I could also only transfer activities until January 2018, when ambit was my only watch. Everything before was not transferred.
When I logged in with my new S9B I could start the entire transfer.

[Maciej]

@Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

[Mff73]

@Maciej
So yes, it looks like an issue.
Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

[Dimitrios Kanellopoulos]

@Maciej you got an email of success but nothing in your app ?

[Mff73]

@Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Maciej you got an email of success but nothing in your app ?

Not nothing, but it misses 130 moves during a date range.

[Dimitrios Kanellopoulos]

@Mff73 I d contact support for this

[Maciej]

@Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

[Mff73]

@Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

@Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
No new moves from movescount will be transfered, it is not a connection, not a sync link.

For your case, only support can analyze your missing moves and see what to do.

[Maciej]

@Mff73 Who should I contact?

[RebeccaCarlson637]

Do you have an estimated for the data transfer to happen for Ambit3?
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[Dimitrios Kanellopoulos]

@RebeccaCarlson637 no but I can ban you easily (making a joke here )

[Saketo Nemo]

@Dimitrios-Kanellopoulos
Oh god !