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@Dimitrios-Kanellopoulos thanks for this explanation !
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@Dimitrios-Kanellopoulos I think you are doing a brilliant job under very difficult circumstances and by no means was this a âdigâ at you.
The thing that concerns me is that this whole debacle is going to weaken the Suunto brand with people going elsewhere for their premium sport watch products and in a few years time there will be no Suunto to set the benchmark.
Iâve never got involved with âsocial mediaâ or âforumsâ before so you can guess how strongly I feel about this, together with a few other new âmembersâ I guess. -
@Dimitrios-Kanellopoulos I certainly appreciate your input into this process and at least providing extra avenues to Suunto CS.
@Navigator I also see your point and agree that it would be nice for Suunto to do/say something. However, it does take time to figure out what they can do and by when. If I was in their shoes, the one thing I would want to avoid now is broken promises, so care is needed. If you want a âwe have heard your concern and are trying to work to produce an outcome that satisfies all our usersâ type response, then you can get that easily by submitting a question to customer services. If you want more, then we can hope for a road-map, but as mentioned Suunto need to be sure they can deliver that road-map. It is not a easy situation to get right.
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@Navigator you and one other user said this.
Iâve never got involved with âsocial mediaâ or âforumsâ before so you can guess how strongly I feel about this, together with a few other new âmembersâ I guess.
I completely understand you.
Also I would like to add that I do like and prefer anonymity on the responses that perhaps the forum offers, rather than social media were someone might not be able to take his âangerâ out.
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@Dimitrios-Kanellopoulos
" You can use any service to get a GPX file sent directly to the Suunto app."I have the suunto 9 baro and can see no way of uploading an external gpx file to use as a route for navigating with the watch? Please explain how to do this, there is no help given in the user manual.
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@Rob-Campbell forum search is your friend
If youâre running Android, this will get you started
https://forum.suunto.com/topic/1459/gpx-import-into-sa-how-to-guide-android/42
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Thank you, I got that to work now no problem.
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@Dimitrios-Kanellopoulos Thatâs fine if you live in an area where a phone works. I donât have a smartphone. it would be as useful to me as a tricycle to a whale. Iâm not getting at you personally but it would seem that the Suunto product I just bought from the Suunto webshop will not have itâs full advertised feature set for the whole of itâs warranty period. I wasnât made aware of this at the time of purchase!
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@Dimitrios-Kanellopoulos I also appreciate your efforts on this. I think what most of us are looking for in the short term (ideally about 3 weeks ago!) is a statement from Suunto saying âWeâve made a mistake, we wonât shut down movescount until there is a solution for Ambit1, 2 and 3 owners to be able to use their devices to at least the same extent as they can now.â Then, as far as Iâm concerned, Suunto can take as long as they like to figure out the details as to how a new platform will fully support the Ambits. I can understand why Suunto will take a long time to put together a detailed plan; but I canât understand why it takes so long to make a simple statement saying; âweâve heard you, weâre not going to limit the functionality of your watches in 2020 - a detailed plan will follow in due courseââŠ
The fact that Suunto havenât done this is making me, and I suspect other Ambit owners, increasingly concerned that Suunto havenât heard us and havenât even decided in principle to fully support Ambits beyond 2020.
I for one will not be buying another Suunto or having the battery in my 4 year old Ambit3 replaced until there is at least a guarantee I will still have full functionality in 2020 and beyond (albeit I donât care too much how that functionality is providedâŠ)
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@amasidlover Perhaps they want to come with this answer of declaring a mistake but it takes time to assure you or to follow up with what changes and what are the new plans.
As a customer of Suunto, I would give trust to them, until they take it away. And still they havenât. I dont think they want to cripple all their awesome devices.
One thing I personally learned from all this, is that Suunto has some great HW and some really good customers. I think itâs like shooting your own foot if you let those down. And they are well aware of that.
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@Dimitrios-Kanellopoulos if Suunto is listening here is my feedback: Among other things, I really like the planning calendar in Movescount. I am following a training plan and highly value having my dayâs workout sync to my watch. Iâm concerned with the news that Suunto is going to phase out the Movescount web-based platform and not replace it with another. Will the phone-based Suunto app replace these functions? Working on phone platform is tedious, web is so much better. Big bummer if there is not a web-based platform, and training calendar. I love my Suunto Ambit3 Peak, and am considering the Suunto 9 Baro, but will wait until all this uncertainty is cleared up. If there is no web-based platform and the Ambit3 Peak is not fully supported I will have to go back to Garmin, sadly.
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Sorry, Iâve picked this up late.
So Iâll have to think long and hard before buying another Suunto watch without having a website sat behind the app. The reason I havenât moved from Movescount to the Suunto App is for that very reason. Itâs a must have!
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First, iâm sorry about my english, i am a french user.
I heard that closing the service Movescount will be a big injures for ambit1, 2, 3 users.
I bought my ambit3peak there is one year (more than 300⏠!) and so, 2020 i can changed it.
I donât understand the purpose of these kinds of decisions.
In the year, my girl friend bought an ambit2, i bought one ambit1 for my brother and one for my sisterâs husband.Also, Suunto will be only on smartphone ? is it a joke ?
i loved import gpx files in my clock. Really dissapointedIf nothing is make for us, sure, i will never buy another suuntoâs products.
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Les ambit3 sont compatibles avec Suunto App grĂące Ă leurs connexion Bluetooth. Tu nâas pas de soucis Ă te faire de ce cĂŽtĂ© lĂ !!
Mais plus du cĂŽtĂ© du contenu et des paramĂštres de rĂ©glages. Et surtout du fractionnĂ© complexe quâoffre lâapplication Movescount.Il reste encore pas mal de temps avant la deadline de Movescount. Pour lâinstant, il reste pleinement fonctionnel.
Wait and seeâŠ
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@Mi_chael Merci de ta réponse.
Câest ce que je voulais dire en fait. Câest le cĂŽtĂ© contenu qui me dĂ©range. Perdre des fonctionnalitĂ©s, ça me dĂ©range, notamment cette crĂ©ation dâentrainement possible sur lâappli movescount par exemple.
Mais bon wait and see comme tu dis, dâici 2020 il y a le temps de voir venir
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On February 22nd I got the following e-mail from suunto as the reaction to an email I wrote on January 15th to their announcement:
Sadly it sounds as if there will be no support after mid of 2020.
In English:
we apologise the long time to answer your e-mail.
The experience of all users of the suunto-community is important to us in the phase of transition and new services
You will be able to use your suunto ambit2 for the next one and a half year as in the past. We understand and appreciate your feedback and are looking for the best solution for all users willing to use the new services.
We will inform you about our solutions per e-mail and on our suunto-website.
Best Regards
In German (original)
wir beziehen uns auf Ihre Anfrage vom 16. Januar. Die lange Bearbeitungszeit bitten wir zu entschuldigen.
Die Erfahrung jedes einzelnen Mitglieds der Suunto-Community ist uns besonders in Zeiten des Wandels und Ăbergangs wichtig.
Momentan können Sie Ihre Suunto Ambit mindestens fĂŒr die nĂ€chsten anderthalb Jahre so genieĂen, wie Sie es in der Vergangenheit getan haben. Wir verstehen und schĂ€tzen Ihr Feedback und suchen nach den besten Lösungen fĂŒr alle Produktbenutzer, die sich unserem neuen Service anschlieĂen möchten.
Wir verpflichten uns, Sie per E-Mail und auf suunto.com ĂŒber die Lösungen auf dem Laufenden zu halten.
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@tomge not really, sounds like nothing is decided yet⊠(looking for best solution for ALL product owners)
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@fhegnor Thatâs how I would read it.
I donât have an Ambit but I hope that they either provide a standalone pc app that lets you download info and upload some settings, or opensource that side of things for others to develop.
I think if they could get a message out there that âthere will be a solution for Ambit owners that enables data to be uploaded and settings to be changedâ, even if that solution is not defined yet, that would at least show commitment that should ease peopleâs minds. Of course, no point making that statement until they actually can figure out what they can do!
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The real problem here is; they planted the seed of doubtâŠ
Whatever they doâŠdamage is done, and trust does not come easy.I dit support Suunto from T6 until the 9. I thought they did a bad job with the
Spartan (releasing beta product and bad communication). But we all make mistakes
and I bought a 9, so that is based on trustâŠIf they go the way they projected; well, our ways will part I am afraid.
I fear they lost their waysâŠI hope not⊠-
I have an Ambit 2 which is perfectly functional and suits my needs perfectly. I donât have time to read all the forum but what I can say is that Iâll probably never buy a Suunto product again if no solution is proposed on Suuntoâs side to keep the Ambit 1-2 working once movecounts stops working (and I mean both ways: sync/configuration/upload of routes etc. as well as download of data â Iâm a Mac user btw). I hope that is clear enough and that many other users will make that clear too.
