Suunto Run – SuuntoPlus interval workout synced but not showing on watch at all

[benjaminb]

Hi everyone,

I’m stuck on an issue and wondering if anyone else has run into this on the Suunto Run.

Setup:

• Watch: Suunto Run
• Firmware: 3.27.18 (latest)
• Watch was factory reset this morning, Running sport mode is untouched/default (no customization)

What I did in the app:

1. Tapped the watch icon (top-left) in the Suunto app
2. Went to “Interval workouts” and created a new structured workout, assigned to the Running sport mode
3. Went to “My SuuntoPlus guides”, found the workout listed under “Sync to watch”
4. Tapped it and toggled “Pin to watch” on
5. Synced the watch

On the watch:

• Selected Running sport mode, went through every screen/option before starting an exercise (including Training mode / Exercise settings)
• The guide is nowhere to be found - no automatic prompt, no manual selection option, nothing

What I’ve already tried:

• Confirmed firmware is fully up to date (3.27.18)
• Full factory reset
• Re-synced multiple times

The app keeps showing the guide as synced and pinned, but the watch just doesn’t show it anywhere.

For reference, I know this is supposed to work on this exact watch - here’s a video showing it working fine on a Suunto Run: https://youtu.be/FZW8RGb1ST0?t=314

Has anyone else hit this? Did a re-pairing (forget device + re-pair) fix it for you, or something else? Any tips appreciated before I wait on a support ticket reply.

Thanks!

[boxwex]

@benjaminb It is not compatible.

[Brad_Olwin]

@benjaminb I have not attempted a pinned workout but my created workouts will indeed sync. I do not have the Run v1 with me at the moment but I can check this. Did you have a date set in the workout? I would try creating without a pin to watch and set the date for today.