Serious pool swimming issue

[isazi]

@scotta yes please send it to me.

[Danny poleg]

@isazi
I am a support person at Suunto Israel
I received three inquiries today regarding Android and iPhone
I would appreciate an update and what I can do to help

[isazi]

@Danny-poleg so far I am collecting logs and reports, and added a link to this thread in the forum, in an overall ticket for this issue with swimming

[pavel.samokha]

@isazi share it with me

[pavel.samokha]

I cannot fix the root cause in the watch, but export to FIT files (and Strava) should gracefully handle the corrupted records. At least to the level when no intervals have abnormal duration.

To fix broken workouts in Strava you need to delete it, export FIT file from Suunto App for the workout and upload it to Strava

[scotta]

@isazi sent, thank you for the help.

[Candra Kurniawan]

Hi,

I’m experiencing the same issue today. I went swimming for 1,850 meters, and the activity duration was around 59 minutes. However, after finishing the workout and checking it in the Suunto app, the distance, pace, and duration are all showing very incorrect values.

I also noticed that the pace is currently not showing in the Suunto app at all.

Hopefully this can be fixed soon. Thank you!!

[isazi]

@pavel.samokha done, shared in Teams

[skobelev.np]

Hello! Having the issue since last 2.56.18 - about weeek and something
Obviously there is a critical software bug but have no ode why it is still not fixed for such long time, in my view such critical problems should be resolved in a day or at least two but not weeks…

[runyx17]

@skobelev.np This won’t be fixed in days or weeks. Suunto releases a new firmware update every 3 months. And it’s only been a month since the last update. Unfortunately

[Danny poleg]

@runyx17 I’m not sure that’s the case.
There was a glitch with the Suunto 9 Peak Pro a while back that was fixed via a quick update within a month.