Suunto Race 2 constantly rebooting — firmware 2.56.18, confirmed via device logs
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@elbee yes, it’s from the same email address with suunto app
Here’s the excerpt
“At the moment, we have not received any confirmed reports regarding this specific issue with firmware version 2.56.18. It is still recommended that you update your watch to the latest version. To help us investigate this further, could you please submit the device logs through the Suunto App?” -
@viduc suunto support isn’t the most professional support organization.
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@isazi I have Always on display off and Raise to wake display only. I’m using Athletics watch face. I experienced another reboot a couple of hours ago.
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@isazi @viduc In comparsion with yoor crashes mine reboots are less frequent. It usually occurs once 3-4 days, but it is a week old watch. Don’t know what to do really. Isazi, you are a moderator and a knowledgeable person on the issues, should I return the watch or wait for this issue to be resolved in future updates? What’s your take on this?
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@Thorlap71 it is not up to me to say, I have a Race 2 but with another firmware and it never crashed on me, and I have not seen these random reboots in daily mode reported anywhere. In your case I would ask for a replacement watch and see if the behavior is different. I will forward all this info to Suunto anyway.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi I was contacted after the reboot phenomenon returned on a new watch after being replaced due to the phenomenon, meaning it happened on two new watches. We downgraded the version in the hope that it was a software problem.
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@Danny-poleg Before trying to get my watch replaced because of reboots, do you think I should try to revert my watch back to 2.48.16 firmware which is the only previous version available in my “Select OTA pkg”. Is this a reasonable thing to do?
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@Thorlap71
Personally, I haven’t tried it. Someone I spoke to did it and I still haven’t received an update from him on whether it had any effect. -
@Danny-poleg Ich habe mit der Race 2 auch 2 Abstürze gehabt und fehlerhafte Workouts mit fehlenden HF Daten. Ich bin jetzt auf die April Firmware zurück. Damit gibts keine Probleme. Suunto, wo ist der Hotfix?
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@Danny-poleg Before trying to get my watch replaced because of reboots, do you think I should try to revert my watch back to 2.48.16 firmware which is the only previous version available in my “Select OTA pkg”. Is this a reasonable thing to do?
Hello.
I downgraded and no more reboot. It usually rebooted3-4 times a days, at rest as well as during activity.
Regard
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