Tides not syncing

[Triumph114]

Is there any info of where data are coming from ?
Tides calculation can be weird in some location 🥴

[trianst]

@Feissty
Maybe a trivial question: Have you enabled location services on your smartphone, and does the Suunto app also have permission to access your location?

At least on Android — unfortunately, I can’t say how it works on Apple devices.

A simple test is to tap the map icon at the bottom of the list in the Suunto app. You should then see your location displayed on the map.

[Feissty]

@Triumph114

Thanks, yes have that working, it intermittent which is the annoying part.

[Gilles van der Have]

@Feissty I am experiencing the same, it worked for two days and in the past three days it refuses to update, syncing, power off/on, nothing works. I am near the sea and gps is working perfectly fine in both the Suunto App (iPhone) and the watch (Ocean). It feels like an early release of an unfinished app, very unreliable.

[Gilles van der Have]

It seems like the gps radius set really small in the app. Yesterday I was in Cabourg (France, Normandy) having dinner and noticed the Tide app showed data again, showing Houlgate as the location. Today we were at the shore of Houlgate, next to Cabourg, and guess what? No data again while the data loaded in Cabourg even a two days forecast. Suunto, please fix this as it is very unreliable.

[Egika]

@Gilles-van-der-Have please remember, that this is a user forum. While some of the community memeber also work for Suunto you are not talking to Suunto directly here…

[Gilles van der Have]

@Egika thank you, I am aware, as with many forums i anticipate on Suunto monitoring theirs to further improve their products and services.

[elbee]

@Gilles-van-der-Have said:

@Egika thank you, I am aware, as with many forums i anticipate on Suunto monitoring theirs to further improve their products and services.

Every time I report a bug and tell suunto support more people on their forum complain about it, they always ask if I can provide links to those topics.

It could be that Suunto support tries to annoy people by asking a lot of info or it could br they haven’t got a clue what’s going on on their forum.

[darren128]

@aqua86 Hi! Also, any chance it can be suggested to cache an entire region tide chart on the watch so that it’s not required to sync at all for years for a given region (except to correct published errors, etc…it can still sync but just to make corrections). Today, many watches can show tide data from around the world that are not smart / connected devices at all. The smart watch should at a minimum do what a dumb tide watch can do if possible. Having to sync daily (sometimes multiple times a day) isn’t a great experience for such a capable / expensive watch

Thanks!

[MikeC30]

My vertical 2 has not had any tide updates for several weeks after a few weeks of updating every 5-6 days for a few weeks. I am in Scotland within metres of the sea.