Crash reports collection Q1 2026

[stromdiddily]

@sky-runner said:

@Adrian.S I think, at the minimum, this requires changing the lock function so that the watch can be operated under the lock but without the risk of pausing, stopping, or rebooting it.

We should be be able to fully use the map and climb guidance under the lock.

But perhaps an alternative solution is to move the reboot function to another button that is less likely to be pressed (not sticking out like Start), or requiring a combination of two buttons. or extending the duration of how long it needs to be pressed to reboot.

isn’t it just touch that’s disabled when you lock it? can still scroll thru the various screens

[sky-runner]

@stromdiddily said:

isn’t it just touch that’s disabled when you lock it? can still scroll thru the various screens

Zooming the map and climb guidance (elevation profile) are very important functions that I personally use very frequently even during a race. Perhaps I am even more likely to zoom during a race because normally I have waypoints for all aid stations and checkpoints. Furthermore, now with the configurable bottom field on the map and climb guidance screens, touch is also very useful on those two screens.

If I lock the watch, all these features become unavailable.

[stromdiddily]

@sky-runner got it, didn’t realize zoom was restricted during a lock

[2b2bff]

Yesterday my Race S suddenly restarted on my bike commute home. Just basic bicycle profile, no SuuntoPlus apps, no buttons pressed after I started the tracking. I already sent logs and a PM.

I’ve just seen something interesting as I looked at the activity. Two or three minutes before the watch restarted, it kept failing to record heart rate, GPS and speed for a couple of seconds. Not exactly at the same time for those parameters.
I’ve never seen something like this, yet.

It did recover until it finally restarted. Maybe this points to something in the code?

Also, I just recognized, 16:56:08 is completely missing.
Recording continued normal until just stopped 16:58:10.

[sky-runner]

@2b2bff You might be onto something. In my case I see that my Vertical 2 recorded GPS positions infrequently just before the crash:

Earlier in that run it recorded every 2-3 seconds and even earlier - every second. But that might also be a result of a steep terrain. Also it crashes right at a trail junction - perhaps I paused moving for a few seconds to navigate. Also, I see that the coordinates are recorded only when the distance advances, so perhaps there is that.

[OutdoorMan]

R2 booted up after I woke up and pressed a button. For some reason it stopped recording sleep at 2:30 in the night and turned itself off or crashed, I am not sure.

[EzioAuditore]

@dimitrios-kanellopoulos can this be related to the crashes. https://forum.suunto.com/topic/15193/activities-end-by-itself-when-the-destination-reached-message-appears

[SergioB]

Suunto Race 1 rebooted after I woke up, prior to show morning report. After rebooting, morning report appeared, telling me that my sleep ended roughly 2 hours before.

Logs sent on 07/06/2026 at 07:50 CET

[PhilBee]

and another crash/restart today - no HR strap or ZoneSense fields this time

Reddit comment here

*yep have had 4 or 5 of these glitches on 7 week old Vertical 2 so far - on only some runs, after a long while it seems to get slow to respond, then freezes, then restarts the watch (except for 1 time when it just exited the activity). Generally most of the run GPS/HR data is still there, except maybe the last 400-500m when the slowness started. What’s missing is the total ascent/descent calculation and some other calculated data. have submitted support ticket & logs thru app each time. no response so far. I first thought it was something to do with ZoneSense, because they only happened when I was using an HR strap & ZoneSense fields in custom Running mode, but today’s glitch/restart was without the HR strap & ZoneSense fields… so that leaves… touch screen, media controls, or 2 other basic S+ apps (HR Zone Duration and Last km/mile)… or it’s just the whole watch OS … maybe it needs a more regular reboot than just at recharge time

Trying a more basic Custom Run Mod with none of the above (touch screen, media, S+ apps) to see if it still eventually fails

Getting less happy with my purchase :/*

[Gilles D.]

@PhilBee During a race (IronMan), I got a reboot with my V1 yesterday (https://forum.suunto.com/topic/15356/watch-shut-down-and-re-started-during-activity?_=1781556120294)
Basic triathlon mode, no guide or Suunto plus. Not to mention I have the latest watch update, SA also. Even worse, I did a soft reset the day before the race, to make sure the memory leak risk would be minimized…
Seriously, who wants to wear a watch which is not able to record an activity from its start to its very end ? This FW version is a shame. I have shared my logs to the Suunto as recommended by the CM. If I don’t have answers to this bug, I will change for a reliable brand (despite I am a 10 years users and fan of Suunto, with Ambit 3 peak + 9 Baro before).