Limited edition default watch face gone

ixman

I’ve just purchased Vertical 2 Titanium Limited Edition. Initially the default Vertical 2 watch face was installed but not the retro LED one. I’ve factory reset the watch and now I have the LED watch face but not the default one. Any idea what’s going on? How can I get the default watch face? Is also missing in the Suunto Plus store.

Dimitrios Kanellopoulos

@ixman thanks we also had another user report that . Investingating

gianky73

hi, same here, i had to do a factory reset to have the default retro LED watch face…
As soon as I turned on the watch out from the box, it showed the default Suunto Vertical 2 watch face (I already have another Vertical 2 registered in the Suunto app). regards

ixman

I did reset twice and still don’t get the the default Suunto Vertical 2 watch face no matter what I try. Also is not in the Suunto store. Any ideas?

zhangschmidt

@ixman Soft reset (with the 12 second-press of the upper button) or full factory reset? The latter’s what @gianky73 mentions above and what also solved the issue when I had it.

funkey

@ixman

I can not test, but if you delete all your other watch faces, then the only left should be the preinstalled one!

zhangschmidt

@funkey said in Limited edition default watch face gone:

@ixman

I can not test, but if you delete all your other watch faces, then the only left should be the preinstalled one!

Not with this problem. Otherwise, you’d find it in the list on the watch (I assume).