Smart heart belt disfunction
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Good evening Community,
I’m reaching out to you today because I’m having a lot of trouble with my heart rate monitor.
Background: I became the proud owner of a Race S + smart sensor combo in August 2024.
I used both for about 9 months without any problem, then overnight, the belt stopped turning on. I thought it might be a battery issue, so I changed the battery, but now I’m facing a new problem : the belt turns on for a few seconds and then turns off.To see if it’s working on my watch, I go to Connectivity > Connected Devices, and I can see the belt, but when I select it, it takes about 30 seconds to display the heart rate and battery information. Sometimes it never happens, so I have to unpair and re-pair it.
Same issue on the Suunto app : Setting > Activity & workout > Pair an HR sensor > Heart rate monitor > Connect HR sensor = it works for less than a minute and then stops.
When I try to start an activity with the belt, I get a notification saying that it is connected, but when I actually start, it lasts a few seconds before it stops. It’s extremely frustrating.The fabric belt has always been rinsed after exercise + washed in the machine once a week. I always wear it with moistened electrodes. I read on forum that the pins could be the problem, so I tried cleaning them with a damp toothbrush, but without success.
Are there any other tests I can do before declaring it dead :
-Change the battery
-Reset the connection
-Clean the band thoroughly with soapy waterNo positive results so far
Can i get some assistance please ?
Thx, Peter
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@PIPA44800 You can check the integrity of the belt using a multimeter (details at approx 5 minutes in), not sure it would throw up the issues you’re experiencing but worth ruling it out.
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@Mattg576 Hi Mattg, i’ll check this at work tomorrow, don’t have the equipment at home
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@Mattg576 Hi, I was able to do the test this afternoon and the measured value is 2k ohms. The YouTuber seems to be saying that it needs to have a value lower than 10k ohms, so I can consider the belt okay in that respect?
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@PIPA44800
Try another new battery, try with another app or watch, and last chance, Suunto support. Maybe some warranty is possible. -
@Mff73 hey, I’m going to try with a new battery; do you have any app names compatible with this belt other than the Suunto one ?
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@PIPA44800 said in Smart heart belt disfunction:
app names compatible with this belt other than the Suunto one ?
It is a Bluetooth sensor, any apps you want, managing HR, should be compatible.
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@Mff73 I just tested it with a new battery, no improvement on the Race S side. I tried connecting the heart rate monitor to the “Elite HRV” Android app, same result : the frequency is detected for a few seconds and then the app loses the signal with the heart rate monitor.
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Good evening everyone, is there no chance of getting a response from a Suunto administrator/support directly here? Do I need to submit a support request elsewhere?
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@PIPA44800 exactly, this is not a support but a Community forum.
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