SuuntoPlus Guides are not syncing

2b2bff

@eliventures said in SuuntoPlus Guides are not syncing:

Did you find a solution?

Nope, but I mailed with Suunto support and got this answer:

Regarding the situation you described, we have received a response from our technical team: this is a known issue, and we have conducted an in-depth analysis recently. We are currently actively developing a fix and expect to resolve this issue in the first quarter update, ensuring that you can properly synchronize and update your training plan.

So, I hope for the best…

@brad_olwin it doesn’t sync anything. Even other SuuntoPlus apps that I want to install like “Hill Repeats” do not show up on the watch…
Suunto App says no Sports App and even no watch faces are on the Watch, but I have a few Sports apps and use Vertical Week as my watch face…

eliventures

@2b2bff thanks - good to know. It also affects syncing apps and watch faces (but I care less about these).

eliventures

@Brad_Olwin thanks, but I have the same situation as 2b2ff, tried a few other things as well (unpairing for example) def not a TP issue.

Brad_Olwin

@2b2bff @eliventures I guess the only thing to try is a factory reset then. I am surprised at the support answer but this may be the phone used as well. I have an iPhone and no sync issues with this watch.

2b2bff

@Brad_Olwin i use an iPhone. The first time I had that issue has been as I tried My Plan. And as others found out, it will stop to sync after a while. That is where I caneled all “My Plans” and factory reseted the watch. Worked for a couple of months until December. Then the synching did stop. It worked again after the Q4 2025 update, but I guess only because the update resets some things and just resyncs everything from the phone. At least that is my gut feel. So all Guides have been in place and it stopped again shortly after it.

Possibly I will it working again after factory reseting my Watch. But for how long? Maybe it is because I use TrainAsOne that constantly updates the Guides in the background. Maybe the frequency of those updates it too much for the synching algorithm?

The problem with factory reset is that the watch has to relearn all the HRV ranges other metrics again, as this is not synced back from the Suunto App. It currently has not been worth the hazzle, if there is a fix coming…

2b2bff

Changed my mind and did a full reset. And sure enough it did sync all over again. But one thing has been odd: Suunto App claimed it sync SuuntoPlus for ages. It only stopped doing so after I interacted with the watch about half an hour later. Maybe I have a weird mixture of SuuntoPlus apps, Guides and Watchfaces what makes the Suunto App struggle to sync?

Currently it is charging and downloading all the maps again…

Brad_Olwin

@2b2bff Sorry about this, what is “My Plan”? Perhaps an issue. I have not used either Train As One or My Plan.

2b2bff

@Brad_Olwin “My Plan” is Suunto’s own approach of a training plan, or is it called differently now? I use the iOS app in German translation, what is still a bit lacking…

eliventures

Also bit he bullet and did a factory reset. All works fine now, but it was a pain. Realized how much I customized the settings… let’s hope it’ll keep working stable now.

Sergei Ladeishchikov

Hi everyone! I haven’t used Guides before, but now I’m having the same issue on V1—Guides aren’t syncing with the watch. Is the only way to fix this to reset the watch to factory settings?

SamuelP

@Sergei-Ladeishchikov I have had this issue for over a month. Guides, Suunto plus apps and watch faces don’t sync.
For me they sync randomly like once a week, I don’t know yet what triggers the sync. I have been trying to figure it out for weeks
I have sent my logs to Suunto and informed them about the problem.

I don’t want to do a hard reset. Waiting if next software update fixes the problem.
I have also seen that some people in the Spanish forum with the V1 has the same problem.

Sergei Ladeishchikov

@SamuelP I once had a problem installing watch faces, so I reset the settings. Now I’ve decided not to wait for the watch update after all, but to reset the settings instead. Of course, it’s a shame that I have to set everything up again, download maps, and wait for the HRV and ZoneSense ranges to be calculated. I’m curious to see how Suunto will resolve this issue—will the new software version help, or is the problem somewhere else entirely, meaning I’ll have to reset the settings anyway?

purplebird

My watch is having Guide syncing issues too. More specifically, there are old Guides showing up on my watch that I want removed so new Guides can show up.

I’ve been using the Runna app for my runs so the planned workouts show up as Guides in SuuntoPlus on the app and on my watch. There are runs from almost three weeks ago showing up. I recently switched to Suunto’s My Plan (beta), but the Guides aren’t showing up on my watch. I think it’s because there isn’t enough room for them since Runna workouts are taking up all the space.

This is everything I’ve tried to have old Guides removed off my watch:

Soft restarting (hold upper button for 12 seconds). Then sync. No changes.
Disconnected my Suunto watch from the Runna app. Synced on the Suunto app. No changes.
Ended my subscription with Runna, deleted it off my iphone, synced. No changes.

I really don’t want to do a hard reset based on what other people have said about the watch needing to relearn/calculate HRV and things.

I think it was on this page that I read Suunto’s next update should be fixing this issue? Is that right or did I just make that up…?

2b2bff

Found out the other day, if there are too many Guides waiting, it will stop syncing as well. I deleted ones for the past and the future in the app and it started syncing again…