SuuntoPlus Guides are not syncing

2b2bff

I had this issue before, but in connection with “My Plan”. Now I only use TrainAsOne and it happened again. All Guides are in the “not on watch” section in the Suunto App. On the watch I have older Guides and even a Guide scheduled for today, that has been replaced by another Guide by TrainAsOne. The Replacement cannot be synced from the Suunto App.

12s restart didn’t change anything. App restart didn’t change anything. A manually created interval session can neither be synced.

Last time I did a factory reset. Do I have to do this again?

I wonder if the new year has anything to do with this. Days counting from 01-01 again…

suzzlo

@2b2bff Can you delete the the ones coming from Suunto Plan?
In my experience, other providers like TrainAsOne, Intervals.icu… automatically delete the old Guides in the watch. Unfortunately, Suunto App, does not delete old ones, so they accumulate there until no “more space” (or no more guides allowed) in the watch

BR
Ion

2b2bff

@suzzlo sorry for the misunderstanding, but there are not Suunto “My Plan” Guides this time.
And AFAIK you cannot delete anything from the watch, only via the Suunto App. In the Suunto App all SuuntoPlus Guides are listed as “not on watch”. So, I cannot delete anything…

mando

@2b2bff I have a problem too today syncing activities and workouts with trainasone … suggest to report it in the app as its an SSL certificate that’s expired. I doubt that a reset will help. I sent them this error message that I got on the connection settings…

Activities
554 (certificate_expired) PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed (SuuntoCommsService:439)
Workouts (sent)
1/0 (certificate_expired) PKIX path validation failed: java.security.

2b2bff

@mando the workouts are already in the Suunto App, just not on the watch…

mando

@2b2bff oh I see - different problem!
My issue was fixed yesterday and everyhtign sunching both ways again.

2b2bff

Ok, after the Q4 2025 update, the Guides did sync again. I hoped for this…

2b2bff

Spoke too soon. Now I have the same problem again for a couple of days…

The Guides on the watch are all older (numbers are smaller):

I tried to reinstall the App, 12s reset the watch. Once it actually did work, with a couple of 12s resets and pulling within the app to resync.

I think it started to fail as I had turned off the watch for half a day or so. Maybe it is just angry…

eliventures

Did you find a solution? I am having the same issue: my TrainingPeaks workouts show in the app as “not on watch” and they don’t sync even triggering the watch sync multiple times. It worked fine last year. Now it only does so on seemingly random occasions…

Brad_Olwin

@eliventures I just checked and my TP workouts are syncing to my RaceS. Can you try to sync a Suunto Interval workout? If that works and TP still does not sync, try removing and then re-adding TP as a partner in the Suunto app.

2b2bff

@eliventures said in SuuntoPlus Guides are not syncing:

Did you find a solution?

Nope, but I mailed with Suunto support and got this answer:

Regarding the situation you described, we have received a response from our technical team: this is a known issue, and we have conducted an in-depth analysis recently. We are currently actively developing a fix and expect to resolve this issue in the first quarter update, ensuring that you can properly synchronize and update your training plan.

So, I hope for the best…

@brad_olwin it doesn’t sync anything. Even other SuuntoPlus apps that I want to install like “Hill Repeats” do not show up on the watch…
Suunto App says no Sports App and even no watch faces are on the Watch, but I have a few Sports apps and use Vertical Week as my watch face…