Dead Ocean?

mcardlejon

Hi All,

Looking for some help with my Ocean. Over night it has completely died with zero response.

Battery was around 90%
No damage
Auto Update turned off
Last dive was 2 weeks before

I’ve tried

Different OM charger cables and higher wattage blocks. 9PP and Spare ocean chargers
Soft reset pressing all buttons
Charged for 4hrs

I’m on a small island so getting it to a suunto repair center isn’t an easy option.
Any suggestions would be great,

gsaff

@mcardlejon Mine is dead too. 70% battery this morning. It was working fine. Now it has a blank screen and won’t respond to button presses. Soft reset doesn’t work. Charging doesn’t work. Brilliantly, hard reset requires a functioning watch, so I can’t even try a hard reset. This is my first Suunto watch. It’s less than a year old. Good thing I’m not in the middle of a dive, especially since support doesn’t open until Monday.

mcardlejon

@gsaff was it after the latest update?

It was a day or so before the update release mine died so I don’t “think” that was the problem.

I’ve had zero response from Suunto and have left it with my local service center.

Now a couple weeks later without my dive watch. Luckily I’ve an older D5 to use but it’s really soured me on having only one Suunto for dive/sport.

Now need to decide if I move to the Garmin descent or go back to my old 9Pp/d5 combo. After years of Suunto watches, it’s highly unlikely I’ll buy another Suunto.

diogao13

When I read the subject of this topic, I thought it would be about the future development of the Suunto Ocean.

Unfortunately, that is also true.

abd688

Yes , same issue , am thinking either they replace it or refund, so frustrated

Gops

Im having an issue where the battery life became terrible after the latest upadate. it uses up to 40% in 12 hours in watch mode. Same result in battrey saver mode. Depsite having almost every feature turned. I’ve tried to reset to factory, restart, resync but all to no avail. I’m on 2.40.56.

mcardlejon

Quick update on my Ocean

I left the device with the local service center, but they were unable to obtain any support from Suunto. They also mentioned ongoing issues sourcing new stock due to the poor responsiveness from Suunto, which raised further concerns.

After five weeks with no progress, I retrieved the unit and decided to handle the support process myself.

Surprisingly, upon collection, I attempted a hard reset by holding the top button and saw a low battery icon despite the device being completely unresponsive when initially dropped off.

It appears the battery may have drained entirely and triggered a full reset.

After a quick charge, the unit powered up and I was able to install the latest firmware update.

Regardless, this experience has ended my confidence in both the service center and Suunto’s support structure.

This will be my final Suunto product support has been bed from start to finish, and the reliability of the unit itself is now in question.