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    Intermittent HR band disconnects

    Scheduled Pinned Locked Moved Suunto Vertical
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    • JaakkoKJ Offline
      JaakkoK @alessandro.venezia
      last edited by

      @alessandro.venezia Did you find a solution to this? I’ve had this exact problem now for a couple of weeks with a pretty new heart rate bel (Suunto Smart)

      M 1 Reply Last reply Reply Quote 0
      • M Offline
        MarkusG Bronze Member @JaakkoK
        last edited by

        @JaakkoK I’ve the same issue on my Race. Today it drove me crazy, pretty much every 10-20s it disconnected and reconnected again. This time it was a Polar OH1 but it also happened to my chest-belt with a lower frequency though.
        I already replaced battery in my chest-belt 2 times since the infamous Q2-firmware release. The battery-drain of the belt is insane high since then. The Polar OH1 was charged to 100% before the run.
        There is something fundamentally wrong with the BLE handling. Yesterday I turned on the OH1 while sitting at the desk, the Suunto Race immediately connected to the OH1 although it was sitting in watchface (a beep on the watch, OH1 was no longer reachable from device I wanted to use it with).

        I really hope for the next firmware release…

        SquirrelS 1 Reply Last reply Reply Quote 1
        • SquirrelS Offline
          Squirrel Silver Members @MarkusG
          last edited by

          @MarkusG said in Intermittent HR band disconnects:

          There is something fundamentally wrong with the BLE handling. Yesterday I turned on the OH1 while sitting at the desk, the Suunto Race immediately connected to the OH1 although it was sitting in watchface

          There is and Suunto knows about it. If and when they fix it, remains to be seen.
          Have you tried restarting the watch to see if it still connects to the sensor outside of sport activity?

          M 1 Reply Last reply Reply Quote 0
          • M Offline
            MarkusG Bronze Member @Squirrel
            last edited by

            Have you tried restarting the watch to see if it still connects to the sensor outside of sport activity?

            Yes, that helped. I was able to continue working with the BLE stack on the embedded device I currently work on 😉
            Before restart the Race was always “stealing” the connection.
            And I like using the Polar OH1 as a test-device, so the good thing was that it showed me that there is still something left running in the Race that tries to reach a sensor. I had a run with the very same sensor a few hours before.

            herlasH 1 Reply Last reply Reply Quote 1
            • herlasH Offline
              herlas Silver Members @MarkusG
              last edited by herlas

              @MarkusG in the next firmware update, sensor pairing will receive same major overhaul and hopefully that will get also fix issues seen with previous updates as well 😉

              SRS Ti
              SRun (primarily road runner so testing SRun is a must ;))
              A3P (drill mode for pool swimming 🤦🤷)
              Galaxy Z Flip 3 / Galaxy S24+

              JaakkoKJ 1 Reply Last reply Reply Quote 2
              • JaakkoKJ Offline
                JaakkoK @herlas
                last edited by

                @MarkusG Ok, so getting another belt (other brand) won’t solve the issue then? It seems like I’ll have to settle with wrist HR until Suunto fixes this. Disappointing.

                1 Reply Last reply Reply Quote 1
                • SuperFlo75S Offline
                  SuperFlo75 Silver Members Bronze Member
                  last edited by

                  I have this issue you described with my SV1… it appeared after the last firmware update. I used two belts, one was really new, both belts the same crazy behavior. In my opinion, it’s the watch firmware.

                  Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                  Suunto Wing
                  Suunto 9 Peak Pro Titanium (owns my wife now)
                  Suunto Spartan Ultra
                  SA iOS 3.6.1 (21050)
                  Instagram @superflo75

                  JaakkoKJ 1 Reply Last reply Reply Quote 0
                  • JaakkoKJ Offline
                    JaakkoK @SuperFlo75
                    last edited by

                    Update: Seems like the connection problems were not fixed with the recent update. Probably the best bet is to send my HR belt to Suunto for replacement.

                    S althaea35A 2 Replies Last reply Reply Quote 1
                    • S Online
                      Stavrogin @JaakkoK
                      last edited by

                      @JaakkoK I had so many issues with HRMs on the last firmware. Today’s run was flawless with the new firmware. I was not using a Suunto HRM though. I was using a Garmin HRM Pro + which was a boatload of trouble before. I also used the SV1 today. It might be the HRM.

                      Suunto Vertical, Vertical 2, Race, Race 2, Race S and Run. Rocking the Vertical 1 at the moment.

                      1 Reply Last reply Reply Quote 0
                      • althaea35A Offline
                        althaea35 Bronze Member @JaakkoK
                        last edited by

                        @JaakkoK same.

                        My polar H10 connects ok and stays connected. My Suunto sensor connects then the connection ‘flaps’.

                        This was a replacement (last 12 months) for an older Suunto sensor. I was hoping this update would fix this, but it does seem to point to the sensor being faulty.

                        Maybe a bad batch?

                        Suunto M5, Quest, Trackpod, A2S, SSU, S9B, S9P, Race
                        Garmin 305, 60, 405, Fenix 2, 945, 955
                        Polar M430, Vantage V

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