Race S - Problems After Update
-
Last night my Race S auto-updated itself to 2.44.46. After the update, it was a blank slate, requiring me to re-enter all of my personal data, re-sync the watch to the app (after removing it from my phone’s Bluetooth, turning my phone’s BT off/on again) and then needing to turn back on all of the features like heart rate and sleep tracking. During this process I had to turn the watch itself off and on again a few times as it would get stuck or just refuse to pair.
After that, everything looked okay except for the workouts screen. I can’t even navigate to it in the watch because once I do the whole watch freezes and requires a restart, you can’t back out of the screen.
I just got this watch a few weeks ago and have already updated it once, and it did a similar “wipe the watch” during that update as well. Is this expected? I want my watch to “just work”.
-
@alp1n3 not expected at all, contact support as if your watch gets stuck after every update it may be defective
Watch: Suunto Vertical Ti
Blog: isazi's home
-
@alp1n3 mine did the same. I went in to the app and created a custom sport app and this was the only way that made it work again for me.
I went in and created a “Daily Run” profile with custom screens (probably wouldn’t even need to do that much) and it worked normally again.
-
happened to me as well. my solution (after watch restart) was scrolling up, choose sport mode. than button for activity started to working.
-
@isazi The update gutted so much of the Race S that I thought we would be on the new version of the OS that the Run is on, but that is clearly not the case. I should have known from the version number.
Not sure about how the Race is dealing with the update, but it was a bit of work setting up the watch like I had just bought it after the update. A small point but I also lost the activity log that was on the watch from all the previous activities, sleep data, HRV data, steps and calories after reset. They were on the app, but in Suunto fashion there is no “true up” like Garmin has that will load them onto the watch so the new recovery metric will be useless for a day or two.
Minor disappointment, If I was not on this forum every day it would have been a bit more triggering for sure. I love Suunto, but man they really make it hard to love them sometimes with how things are coded.
Suunto Vertical, Race, Race S and Run
-
I hadn’t noticed that, but it does appear after fully reseting the watch that even after a sync with the app, it doesn’t restore previous sleep/heart rate/etc. data. Which is weird, given that they have the app as a source of truth.
It’s been great up until now, and I like the style and size a lot more than Garmin.
The other nitpick I had with this whole process was that it woke me up. During the update it was beeping/vibrating, despite being in do not disturb, so I got woken up at like 3:30am to my watch being bricked
. -
@Stavrogin same as me after update i have new watch
all i have to install again all -
@isazi It was a very, very bad update experience. Half factory reset, or something. Widgets (and order of them) were retained - once I had chosen Language etc as on a new watch - but all personal data was erased. Age, weight asf. AND Heart Rate zones… (and Pace/Power zones).
Worst was the freezing of the empty screen after pressing the ‘activity’ button (top, above wheel). Had to hold the button for 20 seconds to initiate a reboot. Tried that multiple times since I didn’t believe my own eyes: “How the heck could they break this so badly?”. Later did what others also did and created a quick “Sport mode customization” to fix that bug - did not think about starting by using the wheel upwards and using one of the defaults there…
Bad. Took me at least an hour to get the watch into minimal working order. Today I’ll have to do a Pool Swim with the defaults since I haven’t had time to recreate my old custom screens.
-
@alp1n3 said in Race S - Problems After Update:
The other nitpick I had with this whole process was that it woke me up. During the update it was beeping/vibrating, despite being in do not disturb, so I got woken up at like 3:30am to my watch being bricked
.Another reason to disable automatic updates.
-
Just adding my voice to say the update was almost entirely smooth for me and the only things I needed to re-configure were the Bluetooth sensors (expected) and HR Zones (unexpected but maybe due to repairing BT HR?).
Everything else carried over seamlessly - custom sports modes, sleep and activity data, widget order, watch face etc. all carried from pre-update.
-
@far-blue The fact that some people had a seamless experience while others did not (me) is an issue that needs to be resolved.
-
Hi there,
after the update my race s was like a new watch, I have to configure everything. My biggest concern is that I now have a mismatch between watch and app and that all prevous training data, HRV etc is gone.
It is not reasonable for me why the data is not transfered from the app to the watch! HRV data is available, also Training etc. But now I have different data between watch amd app amd this is not very smooth.Did anybody knows this behaviour? Can somebody give me an explanation or help to this?
Thanks!
