(Resolved) Sync issue after 2.40.44 – Suunto Vertical + iOS - (Server Issue)

bruno.tanqueray

Sorry I sent my post in Race and not Vertical… Can’t delete it in Race

Hi everyone,
Since updating to firmware 2.40.44 on my Suunto Vertical two days ago, I’m having today intermittent sync issues with the Suunto App on iOS:
Some activities are transferred, but they often fail to load fully:
→ I cannot edit tags or access ZoneSense analysis, even though the activity appears in the app.
It seems worse when syncing multiple activities:
→ For example, today I recorded two activities; both appeared in the app but were partially processed.
Yesterday, with only one activity, everything worked correctly.
What I’ve already done:

Removed the watch from iOS Bluetooth

Deleted and reinstalled Suunto App

Rebooted the iPhone and re-paired the watch
→ Issue persists.

This never happened with firmware 2.40.38.
Is anyone experiencing the same?
Suunto team: would a rollback be possible, or is a fix planned soon?

Thanks,
Bruno

dombo

@bruno.tanqueray I have the same issue. my vertical is not updated yet. sync to the app is OK, but uploadint to the cloud is still in progress. so I assume it is cloud issue, not fw issue

bruno.tanqueray

Hi everyone,

After facing sync issues with firmware 2.40.44 on my Suunto Vertical (iOS), I used the hidden OTA method to rollback to firmware 2.40.38 via the developer menu (Settings > General > About > hold lower button).

The downgrade worked fine, and I also activated the option to keep the version for 30 days.

However, the problem remains:

Activities are syncing incompletely

I can’t edit tags or access ZoneSense data

The issue seems worse when syncing multiple activities

Even with 2.40.38, the app behaves exactly the same

I’ve done a full reset procedure:
Bluetooth reset, Suunto App reinstall, reboot, re-pairing — nothing helped.

At this point, I strongly suspect the issue comes from the Suunto App itself (iOS) or possibly corrupted activity files on the watch.

Would appreciate any insights or support from Suunto staff.
Thanks in advance,
Bruno

bruno.tanqueray

@dombo : Thank you
So I will roll back to 2.40.44

dombo

@bruno.tanqueray my newer test activity was uploaded fine. It might be some issue on the suunto servers in time of uploading activity. I synced my activity around 14:30 CEST

GiPFELKiND

@bruno.tanqueray and like everytime after new Update simple do a downgrade

Freezer

@bruno.tanqueray @pavel.samokha I have the same problem after upgrading Vertical to 2.40.44 - iOS Suunto App stuck at “Uploading Activity” since this afternoon (5+ hours).

Brad_Olwin

@bruno.tanqueray This is a server issue NOT a watch or firmware issue. I reported the problem. Affecting me as well.

bruno.tanqueray

@Brad_Olwin Thank you Brad.
It’s working again.
Now I need to re-Update my Vertical.
It’s a shame we didn’t receive any alert from SUUNTO.
Regards

Freezer

Deleted - unfortunate double post