Map black grid issue very often

Highlands

@Panagiotis-Kritikakos Same thing happened on my SV nearly two weeks ago above 2000 m asl. Even though the Race was in my pocket I forgot to check it cause I was in some difficult terrain and using my poles. And then the issue disappeared but I admit that I didn’t pay much attention to it. Hopefully, Suunto is working on some map updates.

inkognito

Same for me. Sometimes I get black grids in locations that worked fine previously. Zooming in/out a couple of times sometimes helps, but not always. A soft reset solves it.

It seems to happen more often when I travel to locations distant from previous activities and use the map there. Even those I’ve visited before and it worked fine there.

My guess is that there is something wrong with the memory/map loading buffer, and it sometimes doesn’t clear and replace previously loaded map tiles that are no longer needed with new ones.

When I really need to rely on navigation and want to prevent this issue, I soft reset my watch before the activity…

Panagiotis Kritikakos

@inkognito Thanks for the info, I’ll give it a try.

Stefano M64

that seems to be a feature Suunto is particularly proud of

Panagiotis Kritikakos

@Stefano-M64 Well spotted

sartoric

@Stefano-M64
That’s the not yet released Tartan watchface

isazi

@Stefano-M64 yep, unfortunately many photoshoots happen with new watches, before connecting to wifi and leave on the charger for a while, so this happens often in pictures

thanasis

@inkognito quite spot on on zoom in out . I have noticed this as well and it has worked every single time , although I don’t usually have issues with the map unless I leave it on for long a period

Wilson75

@inkognito said in Map black grid issue very often:

Zooming in/out a couple of times sometimes helps, but not always. A soft reset solves it.

It seems to happen more often when I travel to locations distant from previous activities and use the map there. Even those I’ve visited before and it worked fine there.

I agree with your analysis. I had the issue two weeks ago I was distant from my day to day activities.
Zoom In/Out solved the issue every time.

thanasis

it seems though that it is more frequent now than it was in the recent past…

Dimitrios Kanellopoulos

I had that as well and deleting and redownloading the maps helped. Not sure why. Just saying in case it helps .

Stefano M64

it could be a cache refresh related problem

inkognito

@Dimitrios-Kanellopoulos Redownloaded the map just now, and immediately got several black tiles at 200m zoom near my location. Waiting several minutes and zooming in/out didn’t help. A soft reset did help. The issue is that sometimes the same location works, sometimes it doesn’t, possibly depending on cached map tiles. My feeling is that it is not really a corrupted map issue that a re-download would solve, but rather really a cache/memory-related problem.

thanasis

@inkognito ,@Dimitrios-Kanellopoulos redownloaded the map . saw the grid immediately as well. coincidence?

thanasis

Coming back to this … it seems something related to another thread (?) pulling - showing the map ?
It seems the grid is more evident when fast screen changing occurs

timecode

@thanasis if you mean zooming out quickly, then yes, I also see a black grid quite often recently.

Panagiotis Kritikakos

Did a ride today, after a soft reset, to my usual area and had no issue. The question that needs to be answered is if it will work on an unknown area. Probably I’ll have an update tomorrow.

Panagiotis Kritikakos

Long ride yesterday, completely new region, lots of map using, no problems faced, not a single black tile.

inkognito

@Panagiotis-Kritikakos That might be because of the soft reset… I have this issue when I don’t reset my watch for a long time. It is usually fine for several days after soft reset…

Dimitrios Kanellopoulos

The black grid that shows for a little can also be a system load / cache issue so a soft reset if it helps points to that