Divelog not correctly Syncing(missing dives)

Rolf Traber

Re: Divelog not correctly Syncing(missing dives)

Hello
I have the same issue as Isazi and Pablo.

new Suunto Ocean since 2024-11-12
software 2.36.18 Serial 242010001237 Model DW223
smartphone Samsung S23 Android 14
3 dives with watch, last dive from 2024-12-5 not in smartphone Android app but in watch diving log
Battery about 65%

reboot watch and smartphone
Bluetooth re associate
sync watch and smartphone, 3rd dive still missing on smartphone

reinstall suunto app
sync watch and smartphone, 3rd dive still missing on smartphone

Kind regards, Rolf

aqua86

Hey,

the same happened to me today. 3 registered dives on the Ocean but no synchronising to the app. Restarting the Ocean and the app did not solve the problem so I de- and reinstalled the app. That didn’t solve the problem either. Even worse- activities older than two weeks have disappeared completely from my account! ( Support has not been able to help me so far. Just say it might be a “glimpse” and bad luck. Not helpful at all.)

Other dives a few months ago have synced without a problem by the way (although the feature “dive route” did not work).

Dimitrios Kanellopoulos

I remember encountering this issue. Complete uninstall of the app + forget pairing only helped.

jeanlee

@Dimitrios-Kanellopoulos
I had the same issue. My last scuba dive was logged on my suunto ocean. However not in my suunto app. I deleted and reinstalled it. But guess what. Still no sync. Also all my dive logs that has been more than 3 months all disappeard. Even with D4i logs which I synced through DM5. Fix it suunto. where are my dive logs!!!

jeanlee

@Rolf-Traber
do not re install or re pairing. It will delete all of your data. I have same issue. At least I just want my last dive log to be sync in the suunto app

Egika

@jeanlee don’t worry.
as long as you log in using the same account (better triple check!), the data will not be lost, as it is stored in the cloud. It might take some time to sync back into the local app though.

aqua86

@Egika Is it possible having more than one user account on one mail address (so I could “accidentally” use another account)? I asked Suunto customer support but they were not able to answer the question…

Egika

@aqua86 no. The account is identified by the email address. There can be only one.

Flops

I had the same issue and the update a couple of days ago fixed this for me. Props to Suunton

Mahnke17

@Rolf-Traber

I am having the same issue. Can see the dive on the computer, but does not sync on app. Frustrating.