Can't control music with my Suunto Race S

emilia_v

a) HR sensor is stopping just in the middle of an activity or in the beginning very often. It just suddenly stops. this happens especially if I am using Suunto guided running but also just in Yoga or some other activities.

b) the sleep tracking is just stopping out of sudden, in the morning there is no tracking.

c) the third big issue is the music control. I always listen to music on my runs etc and this is really annoying and inconvenient. I’ve had this watch for 3 months ant d there are constant issues. I am probably gonna be returning this but it’s annoying because otherwise I love it.

I have iPhone SE. I don’t think this is a phone issue since the music control is working out of activity mode.

2times4

Same on my Race S running on the latest software version. My Phone is a Google Pixel 8 on the latest Android version.

Looking forward to a fix

Filipe A.

I just bought a Suunto Race and I’m experiencing similar issues but pause, play and forward buttons work most of the time.
The volume control never works… Shows the volume diagram but doesn’t respond to volume changes.

I’m also noticed that there’s some clash between the new live tracking feature and the volume controls in general.

I’m on an Oneplus Nord 4 with Android 15…

Quite frustrating… And the old Polar pacer pro I had never had any issue with music controls with the same phone.

In parallel when connected to the new live tracking app - with suunto plus - it happens that music controls are greyed out. Also cannot get my device ID to be identified in the live tracking portal…

the_mr_allen

@Filipe-A. I have the opposite. volume, next, previous all seems to work consistently, but play/pause is almost never available.

Goatee

Having this problem most days
Removing music permission from Suunto app then re-allowing it fixes it temporarily but only temporary
Very frustrating