HR monitor stopped working, support unreachable.

DianeB

Hello,
I live in France. The HR monitor of my Suunto Race S stopped working correctly (goes from 40 bpm when I am running fast uphill to 210 bpm when I am jogging lightly…). I tried a reset without success. I am struggling to reach Support, and the form for sending for repair under warranty (https://repair.suunto.com/CustomerPortal/RepairCustomerPortal#) doesn’t work. Does anyone know how to proceed or their phone number ? I am surprised by how bad is the support… not even a phone number on their website but the chat on the app tells you to find the phone number on the website and call them.

Mff73

@DianeB
your link is working from France and it is the one to use for RMA

DianeB

@Mff73 No it doesn’t, when I do all the steps and enter my address for pick up, it fails with “Error” and nothing else. You can try.

DianeB

@Mff73 Alternatively, it says “Shipment can’t be done”

Mff73

@DianeB
no, i won’t try i have nothing to repair. You wrote that the link was not working, not that was bugging at the end of the process

Mihail Kulagin

@DianeB Write to this address support-en@suunto.com
But be prepared that they take a long time to answer your question.
Don’t stop and ask a lot.
Although they are very nice haha.