"Oops something went wrong": can't connect to Sport Mode Customization anymore after todays update.
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After todays update I can’t access “sport mode customization” anymore. It just keeps loading until I get a “Oops something went wrong” error.
It fully syncs and connects. I can access al the other features. After the update both my watch faces and my sport modes were reset. I could easily reload the watch faces through the app. I can also install/uninstall sport apps. But when trying to access sport modes it just keeps loading.
It even responds to me using the watch by giving my a “watch is busy” until I return to the main menu. Then it returns to loading and eventually will give the “Oops…” error again.
Before the update I had deleted all modes except for 1 custom one. They are all back now. Which is fine if I could edit them.
I’m using android. It is the latest version of the suunto app. I killed the app several times - I even rebooted my phone.
The issue remains.
Anything else I can do to troubleshoot?
edit. I also did a “settings, general, Power off” and synced with the app afterswards. No effect.
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@Buntmans
Try to Logout / login from app, and if not better, uninstall/reinstall the app.
And see… -
@Mff73 I reinstalled the app. The problem persists.
What now?
Can someone from Suunto reply please how do I fix my watch?
What does “Oops something went wrong” mean? This is not a errorcode that says anything useful!
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@Buntmans contact support
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@isazi I did a hard reset and it’s working as intended again.
Edit.
Sorry it’s not. I now can see the sport modes. Deleted all but one. But when I try to create a new custom mode:
“Oops! Something went wrong”
And now I’m back where I started I can’t get an overview of the sport modes anymore after deleting all but 1 of them…
Doing a second hard reset…
After the second hard reset I can access the sport modes again. Apparently deleting sport modes messes the watch up. Weird!!!
I can add a custom mode now. When I first delete all modes I cannot add a custom mode and when exiting the screen it’s impossible to get back to it.
Hope this helps and this bug can be addressed.
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